Mustafa Can Sasmaz
Vaughan,ON
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hospitable individual with expertise in safe food preparation. Versed in menu development and payment collection. Accurately takes orders and prepares daily food items to satisfy customers. Talented Barista Manager adept in customer service, staff management and inventory control. Experienced in brewing techniques and production performance. Highly skilled at creating customer-friendly environment and increasing customer loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Warehouse Associate
HPU REHAB
06.2023 - Current
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Worked safely around moving machinery.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Checked packages and merchandise for damage and notified vendors.
Manager
Ozes Cafe
01.2022 - 07.2023
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Maintained professional, organized, and safe environment for employees and patrons
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Server
Mama Fatma
04.2021 - 02.2022
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Barista
STARBUCKS
05.2020 - 12.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Controlled line and crowd with quick, efficient service
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Cleaned counters, machines, utensils, and seating areas daily
- Maintained regular and consistent attendance and punctuality.
Customer Service Representative
CMC
08.2019 - 11.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Mobıle Support Representıtıve
Turk Telekom
01.2018 - 12.2018
- Operated range of heavy equipment on regular basis with advanced skill.
- Operated machining equipment safely with team of operators.
- Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
Education
Bachelor of Science - Englısh-Turkısh Interpreter
Beykent Unıversıty
Istanbul Turkey05.2022
Electrician -
Marmara University, Turkey, Istanbul
Istanbul Turkey06.2020
Skills
- Suggestive Selling
- Order Accuracy
- Cash Handling
- Sales Expertise
- Information Updates
- Telephone Support
- Food Preparation and Safety
- Adaptive and Creative
- Coffee Machinery
- Conflict Mediation
- Operations Management
- Policy Implementation
- Food Running
- Table Bussing
- Beverage Preparation
Languages
English
Full Professional
Turkish
Native or Bilingual
Certification
- Certified Smart Serve
- Customer Servıce Training
- Customer Support Training
- Retaıl Training
Timeline
Warehouse Associate
HPU REHAB
06.2023 - Current
Manager
Ozes Cafe
01.2022 - 07.2023
Server
Mama Fatma
04.2021 - 02.2022
Barista
STARBUCKS
05.2020 - 12.2020
Customer Service Representative
CMC
08.2019 - 11.2020
Mobıle Support Representıtıve
Turk Telekom
01.2018 - 12.2018
Bachelor of Science - Englısh-Turkısh Interpreter
Beykent Unıversıty
Electrician -
Marmara University, Turkey, Istanbul
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