Camron Castro
San Diego
Summary
Operations and project management professional with frontline leadership experience in high-pressure environments and hands-on experience supporting SaaS operations within a healthcare software organization. Proven ability to manage complex workflows, communicate with stakeholders, and execute against priorities while maintaining performance standards. Highly coachable, process-driven, and adaptable, with strong interest in SaaS growth, customer engagement, and pipeline development.
Overview
9
9
years of professional experience
Work History
Firefighter I
CAL FIRE
San Diego
06.2022 - Current
- Operate in high-consequence environments requiring disciplined execution and communication.
- Execute complex operational plans under pressure.
- Collaborate with cross-functional teams, including command staff, heavy equipment, and aviation resources.
- Maintain adherence to protocols, documentation, and training standards.
- Engage with the public during education and outreach events.
- San Diego Unit (SDU)
Operations Manager / Project Management
Allura Health Software Solutions
San Diego
08.2021 - Current
- Lead end-to-end project execution in a SaaS environment, including capacity planning, resource allocation, scheduling, documentation, and change management.
- Act as primary point of contact for clients, supporting onboarding, identifying operational gaps, and implementing scalable solutions.
- Manage project risks, constraints, and dependencies while coordinating internal resources.
- Organize and facilitate internal team meetings to align priorities and track progress.
- Onboarded and trained four new employees on workflows and client communication standards.
- Rewrote and standardized company-wide operating procedures.
Hospitality Operations (Multiple Roles)
Buffalo Bill’s Brewery
Hayward
08.2016 - 08.2020
- Delivered consistent customer experiences in high-volume environments.
- Developed communication, adaptability, and relationship management skills.
Education
Associate of Arts - Business Administration & Economics
Diablo Valley College
Concord, CAAssociate of Arts - Fire Science / EMT
Chabot College / Las Positas College
Hayward, CASkills
- Project & Resource Management
- Client Onboarding
- SOP Development
- Cross-Functional Collaboration
- Stakeholder Communication
- Training & Development
- Adaptability Under Pressure
Websites
References
Available upon request
Timeline
Firefighter I
CAL FIRE
06.2022 - Current
Operations Manager / Project Management
Allura Health Software Solutions
08.2021 - Current
Hospitality Operations (Multiple Roles)
Buffalo Bill’s Brewery
08.2016 - 08.2020
Associate of Arts - Business Administration & Economics
Diablo Valley College
Associate of Arts - Fire Science / EMT
Chabot College / Las Positas College