Gurjot Kaur
Abbotsford,BC
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
My professional background qualifies me for this role. I genuinely anticipate the chance to interview in person so that we can talk more about my qualifications.
Overview
8
8
years of professional experience
Work History
Sales Consultant
Fraserway RV
09.2023 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from client promptly.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maximized profit margins while maintaining competitive pricing structures through skillful negotiation tactics with clients during sales process.
- Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.
- Provided sales and customer service assistance to walk-in traffic
- Stayed knowledgeable on latest products and services innovations and technological advancements through continuous training.
Front Desk Associate
Planet Fitness
01.2023 - Current
- Welcome and greet members in professional and friendly manner
- Anticipate member's needs, respond promptly and acknowledge all members
- Provide gracious and efficient telephone service by answering knowledgeably always ensuring complete and accurate information
- Utilize strong communication and problem solving skills to efficiently resolve customer concerns, ensuring pleasant experience
- Hands-on experience in accepting payments from customers giving them accurate change back and providing receipts
- Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
Kitchen Manager
Wings Tap and Grill
09.2019 - 10.2022
- Maintain the company's quality standard both in speed and meals quality
- Provide exceptional customer service by responding to customer demands and complaints
- Responsible for opening and closing procedures such as pre-shift and post-shift checks
- Determine staffing requirements, hire and train new employees
- Conduct annual performance review of employees
- Supervise employees, schedule and assign specific duties
- Plan, direct and evaluate the organisation operations
- Monitor inventory levels to reduce shortage of supplies, order materials supplies and ingredients based on demand to ensure next shifts have enough supplies.
Seasonal Cashier
Sephora
09.2021 - 01.2022
- Provide friendly, professional and knowledgeable service
- Complete transactions accurately and efficiently to expedite the client's transaction, while suggesting possible complementary products and tools for their purchase
- Receive payments and issuing receipts, gift-wrapping packages and keeping track of all cash and credit transactions
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Upsold additional products and services to customers, increasing revenue.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Sales Associate
Pandora Jewelry
02.2020 - 03.2021
- Maintain knowledge of current sales, promotions, procedures and policies regarding payments and security practices
- Completing all cleaning, stocking and organizing tasks in assigned area
- Prioritized helping customers over completing other routine tasks in store
- Greet customers with a happy face and friendly manner to make them feel welcomed
- Answering all the questions about the product and material.
Shift Manager
Wendy's Restaurant
09.2017 - 08.2019
- Monitored and evaluated employee work performance and followed up on areas needing improvement
- Checked invoice against charges and inventory received
- Attention to detail was crucial to ensure that the best product was received, and the restaurant was billed appropriately
- Assisted General Manager with the planning and executing of achieving monthly food cost goals
- Accomplished this through minimizing the food waste in every shift
- Responsible for customer satisfaction
- Resolved hospitality issues as they occurred
- Supervised, managed and trained employees on company policies and hazard procedures
- Ensure that all the company's policies and regards to proper food handling and preparation are being enforced throughout the restaurant.
Team Member
Wendy's Restaurant
04.2017 - 08.2017
- Worked in every position in restaurant based on need
- Keep the counter area neat and clean
- Initiated better service by restocking items and keeping restaurant clean
- Monitored dining area to alert management of issue or cleanup needs
- Handled currency and credit transactions quickly and accurately
- Promote new restaurant items by presenting them to customers.
Cashier
Great Pizza
05.2016 - 04.2017
- Take and fill orders
- Ensured proper food presentation and storage
- Monitoring the status of placed orders and encouraging the workers for faster preparation of orders
- Maintaining detailed records of served orders and collected cash
- Resolved customer needs using professionalism and sensitivity.
Education
Diploma in makeup artistry in Cosmetology - Makeup Artistry
Blanche MacDonald
Vancouver05.2024
Diploma in Computer Information System -
University of the Fraser Valley
Abbotsford, BC08.2017
Diploma in Computer Science and engineering in Technical Education -
Punjab State Board of Technical Education
Punjab, India05.2015
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Operations Management
- Customer Relationship Management (CRM)
- Sales Techniques
- Financial Management
- Budget Control
- Cosmetic product knowledge
- Expert Makeup Application
- Sales and Upselling
Languages
English
Punjabi
Hindi
Timeline
Sales Consultant
Fraserway RV
09.2023 - Current
Front Desk Associate
Planet Fitness
01.2023 - Current
Seasonal Cashier
Sephora
09.2021 - 01.2022
Sales Associate
Pandora Jewelry
02.2020 - 03.2021
Kitchen Manager
Wings Tap and Grill
09.2019 - 10.2022
Shift Manager
Wendy's Restaurant
09.2017 - 08.2019
Team Member
Wendy's Restaurant
04.2017 - 08.2017
Cashier
Great Pizza
05.2016 - 04.2017
Diploma in makeup artistry in Cosmetology - Makeup Artistry
Blanche MacDonald
Diploma in Computer Information System -
University of the Fraser Valley
Diploma in Computer Science and engineering in Technical Education -
Punjab State Board of Technical Education
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