Camilo Zapata
Langley,British Columbia
Summary
I’ve led innovative sales strategies and cultivated crucial relationships within large-scale projects in the institutional, commercial, residential, and industrial space. My mechanical sales experience led to sustainable business growth in roles by adhering to project constraints and specifications. I’ve also been recognized for my leadership and resourcefulness through successful province-wide software rollouts, impactful trade shows, and insightful market research.
Overview
7
7
years of professional experience
Work History
Account Manager
Hilti Canada
09.2021 - Current
- Exceeded company-defined sales target for each quarter resulting in 12% growth in the territory.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Served customers with knowledgeable on-site support with a min of 10 visits per day.
- Implemented successful sales strategies through building with contractors involved at the Burnaby Hospital, Royal Columbian Hospital, Cowichan Hospital, and Surrey Cancer Center projects.
- Directed commercial, residential, and institutional projects, ensuring progress with onsite troubleshooting, stakeholder presentations, and cross-department coordination for optimal solutions.
PM Software Implementer
Hilti Canada
09.2019 - 09.2021
- Oversaw end-to-end implementation of 40+ projects, delivering customized solutions and ensuring client satisfaction Ex the Township of Langley, True Mechanical, PCL Vancouver, and Seaspan.
- Managed technical support and training for 80+ accounts, leading teams to provide onsite roll outs and responsive assistance, aimed to optimize software usage and uphold high client satisfaction.
- Implemented innovative internal processes to streamline communication and project coordination, utilizing process mapping and lean management.
- Awarded Employee of the Quarter in Q4 2022 for exceptional leadership for leading our province’s two largest software rollouts, showcasing dedication and project management prowess.
Bilingual Sales Administrator
Task Tools
05.2018 - 09.2019
- Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
- Discussed sales strategies and promotional plans with VP of Sales on regular basis.
- Planned and coordinate industry tradeshows.
- Facilitated order processing, lead assignment, Opportunity follow ups, streamlining operations, boosting sales performance and market expansion.
Student Market & Product Analyst
SEI Industries
02.2018 - 05.2019
- Collaborated with internal team members and customer representatives to clarify relationship of business and project goals and obtain enhanced perspective of development process.
- Studied multi-faceted development issues and suggested solutions to satisfy project goals and adhere to timeline and budget parameters.
- Assembled reports and presentations to share insights and recommendations with stakeholders.
BCIT Ambassador
British Columbia Institute of Technology
10.2017 - 08.2018
- Engaged campus guests to offer hospitality, aid in service recovery and engender trust.
- Assisted team with operational policies and procedures to drive services.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Organized and executed new student events at the Burnaby BCIT Campus.
Education
International Business Management
British Columbia Institute of Technology,
Burnaby, BC05-2018
Skills
- Brand Management
- Sales Development
- Project Management
- Converting leads
- Proficient with MS Word, Excel, PowerPoint, Outlook, etc
- Effective verbal and written skills in English, French and Spanish
- Client Relationship Management
- Territory Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Native or Bilingual
Timeline
Account Manager
Hilti Canada
09.2021 - Current
PM Software Implementer
Hilti Canada
09.2019 - 09.2021
Bilingual Sales Administrator
Task Tools
05.2018 - 09.2019
Student Market & Product Analyst
SEI Industries
02.2018 - 05.2019
BCIT Ambassador
British Columbia Institute of Technology
10.2017 - 08.2018
International Business Management
British Columbia Institute of Technology,
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