Camilo Pavez
Calgary,AB
Summary
Over the years of working in this field, I have seen the change in this ever growing automotive industry. My experience started out as a detailer/final inspector in which I excelled at, went on to start my autobody technician apprenticeship. In my 16 years as an Auto Damage Appraiser, I have gained extensive knowledge of how a vehicle is designed. I have experience in the Audatex estimatics program and the Mitchell estimatics program as well in Mitchell Repair Center. I take pride in my abilities, collaborate well with others to maintain a professional environment. My commitment fuels my ambition to keep excelling in this industry, vehicles are my passion. Seasoned Production Manager successful at achieving production goals on consistent basis. Highly organized, forward-thinking and creative in handling normal and challenging production problems. Known for great leadership and attention to detail.
Overview
26
26
years of professional experience
Work History
Production Manager/Repair Planner
Boyd Autobody & Glass
Calgary, AB
10.2023 - Current
- Greeting customers with respect, coaching fellow employees of knowledge, completing a damage appraisal for insurance companies and customers.
- Developed and implemented production schedules to ensure timely completion of projects.
- Monitored the daily operations of the production team, providing guidance and support as needed.
- Conducted regular meetings with staff to discuss progress and address any issues or concerns.
- Edited and modified existing documents to meet customer requirements.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Painter/ Tile Setter/Cabinets/Electrical
On The Dot Painting Ltd.
Calgary, AB
02.1999 - Current
- Make sure all areas of painted surfaces are prepped properly. Undersea all operations in work area. Paint houses and commercial buildings. Travel to client homes and buildings for assessments of work to be done. Make sure materials are stocked. Clean all tools of paint and other materials. Clean up work areas.
- Prepared surfaces by washing, scraping, sanding and patching holes;.
- Mixed paints to desired color and texture;.
- Applied primers and sealers to prepare new surfaces for painting;.
Senior Appraiser/Repair Planner
Fix Auto Calgary Deerfoot
Calgary, AB
08.2019 - 10.2023
- Greeting customers with respect, giving knowledge on how industry repairs are completed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Manager
Carstar Royal Oak
Calgary, AB
03.2019 - 08.2019
- Closing files, overseeing everyday operations, making sure gross profit is high, analytics in the estimating process, final release of vehicles with customers, managerial duties, etc.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Provided leadership during times of organizational change or crisis situations.
Damage Appraiser/Assistant Manager/Repair Planner
Calgary Coachworks
Calgary, AB
09.2014 - 02.2019
- Greeting customers with respect, giving knowledge on how industry repairs are completed, completing a damage appraisal for insurance companies and customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Damage Appraiser
A-1 Autobody
, AB
08.2011 - 08.2014
- Greeting customers with respect, giving knowledge on how industry repairs are completed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Damage Appraiser/Assistant Manager
SOS Paint and Body
, AB
08.2009 - 08.2011
- Greeting customers with respect, giving knowledge on how industry repairs are completed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Damage Appraiser/ Glass Department Manager
Telkor Collision
, AB
04.2007 - 07.2009
- Greeting customers with respect, giving knowledge on how industry repairs are completed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Lite Mechanical/ Detailer Technician
Calgary Bmw
Calgary
08.2004 - 12.2006
- Repaired damaged tires, Installed aftermarket parts, Made sure all client vehicles were safe before leaving my stall, Completed oil changes and other mechanical maintenance required, Completed intensive engines repairs, Regular test drives to assess issues
Production Detail Manager/ Oil Technician
Bmw Gallery
11.2002 - 08.2004
- Payroll for my department employees, Made sure products were always stocked, Traveled to client homes or buildings for assessments, Set up appointments for clients, Made sure production schedule were in place weekly
Education
GED -
GED
trueSkills
- Attention to detail
- Knowledge of repair procedures
- Sociable with other employees
- New ideas for work area
- Quality Control
- Production Planning
- KPI Tracking
- Customer Support
- Technical specifications
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Production Manager/Repair Planner
Boyd Autobody & Glass
10.2023 - Current
Senior Appraiser/Repair Planner
Fix Auto Calgary Deerfoot
08.2019 - 10.2023
Manager
Carstar Royal Oak
03.2019 - 08.2019
Damage Appraiser/Assistant Manager/Repair Planner
Calgary Coachworks
09.2014 - 02.2019
Damage Appraiser
A-1 Autobody
08.2011 - 08.2014
Damage Appraiser/Assistant Manager
SOS Paint and Body
08.2009 - 08.2011
Damage Appraiser/ Glass Department Manager
Telkor Collision
04.2007 - 07.2009
Lite Mechanical/ Detailer Technician
Calgary Bmw
08.2004 - 12.2006
Production Detail Manager/ Oil Technician
Bmw Gallery
11.2002 - 08.2004
Painter/ Tile Setter/Cabinets/Electrical
On The Dot Painting Ltd.
02.1999 - Current
GED -
GED
Similar Profiles
Adrian PietrzakAdrian Pietrzak
Apprentice/Car Detailer at Boyd Autobody & GlassApprentice/Car Detailer at Boyd Autobody & Glass
AISHWARYA SHARMAAISHWARYA SHARMA
Accounts Receivable Analyst at THE BOYD GROUP- AUTOBODY & GLASSAccounts Receivable Analyst at THE BOYD GROUP- AUTOBODY & GLASS
Victoria AlamiaVictoria Alamia
Body Shop Estimator at Collision Center Autobody & GlassBody Shop Estimator at Collision Center Autobody & Glass
Kaylee MaKaylee Ma
Administration Assistant at Kumon Learning CenterAdministration Assistant at Kumon Learning Center
Nolan UngNolan Ung
Geophysical Technician at Axiom GroupGeophysical Technician at Axiom Group