Camilo Ortiz

• Organized cleaning supplies for easy access and inventory management.
• Trained new staff on proper cleaning procedures to ensure consistent service quality.
• Interacted pleasantly with clients and guests when performing daily duties.
• Addressed guests' requests and complaints regarding housekeeping services to enhance guest satisfaction.
• Assisted in maintaining cleanliness in high-traffic areas during peak hours.
• Reported any maintenance issues or damage to supervisors immediately.
• Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
• Checked inventory for required supplies and made lists for needed cleaning products.
• Prepared meeting rooms and arranged decorations, media equipment, and furniture for social or business functions, contributing to a professional environment.

• Serve the client by providing clear, timely information in accordance with established policies. generating empathetic communication.

• Provide excellent customer service, providing warm and timely information through telephone assistance.

• Managed client interactions by utilizing scripts and corporate policies, effectively resolving objections and providing tailored advice on products and services.

• Have good handling of objections with clients • Carry out good negotiations with contacted clients that lead to the generation of payment promises.

• Provide the external client with clear and precise information, complying with the parameters of security and privacy.

• Telephone attention (Inbound and Outbound), chat or email from end clients, business partners among others.

• Comply with productivity and effectiveness indicators; quality in telephone management and documented; and Knowledge evaluation.

• Be aligned with the goals of compliance with campaign indicators.

• Delivered effectiveness and productivity insights to campaign leader, accurately interpreting management indicators to support decision-making.

• Created memorable client interactions that encouraged repeat usage of services.

• Verify the day's strategy and organize a work plan.

• Follow the provisions of the employment contract and internal work regulations.