Camille Olvera
Santa Rosa
Summary
Accomplished Operations Manager with expertise in customer service excellence and team leadership, honed at Mercy Wellness. Spearheaded initiatives that enhanced guest satisfaction and community engagement. Proven track record in workflow optimization and event coordination, driving operational success and fostering strong vendor relations. Recognized for creating welcoming environments and achieving compliance in dynamic retail settings.
Overview
15
15
years of professional experience
Work History
Operations Manager
Mercy Wellness
Cotati
11.2018 - Current
- Oversaw guest-facing retail operations at one of Sonoma County's leading dispensaries, with a focus on exceptional service and community engagement.
- Led staff of 10+ team members, trained on hospitality protocols, conflict resolution, and education-based selling.
- Organized in-store events, product demos, and brand partnerships that celebrated local vendors and regional culture.
- Managed inventory systems and operational flow to ensure efficiency, compliance, and outstanding guest satisfaction.
- Created a warm, informed, and welcoming space for all guests, many of whom were visiting Sonoma County for the first time.
Automotive Service Manager
William's Auto Care
Sonoma
06.2013 - 06.2016
- Managed day-to-day operations of a busy local business, emphasizing personalized service and community relationships.
- Supervised team performance, maintained scheduling, and handled guest communications with care and professionalism.
Automotive Service Writer
Big O Tires
Sonoma
01.2011 - 12.2013
- Welcomed and assisted customers in a high-volume retail service setting.
- Prioritized service transparency, clear communication, and timely follow-ups.
Education
Certificate - Cosmetology
Marinello School of Beauty
Napa, CASmall Business Management (Coursework)
Santa Rosa Junior College
Santa Rosa, CAHigh School Diploma -
Santa Rosa High School
Santa Rosa, CASkills
- Customer service excellence
- Hospitality management
- Local product expertise
- Team leadership
- Retail merchandising
- Event coordination
- Workflow optimization
- Conflict resolution
- Inventory management
- Operational strategy
- Vendor relations
- Problem solving
- Business operations management
- Compliance monitoring
Community & Culture
- Deep roots in Sonoma County and a lifelong passion for local food, wine, wellness, and agriculture
- Known for team spirit, reliability, and elevating guest experiences
- Believes hospitality is about storytelling, culture-sharing, and leaving people better than you found them
Custom
- Seeking: Guest Experience, Operations, or Sales Roles — Appellation Healdsburg and similar hospitality settings
- Let's create something extraordinary, together.
Timeline
Operations Manager
Mercy Wellness
11.2018 - Current
Automotive Service Manager
William's Auto Care
06.2013 - 06.2016
Automotive Service Writer
Big O Tires
01.2011 - 12.2013
Certificate - Cosmetology
Marinello School of Beauty
Small Business Management (Coursework)
Santa Rosa Junior College
High School Diploma -
Santa Rosa High School
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