Summary
Overview
Work History
Education
Skills
Timeline
Generic

Camille Humphrey

Temecula

Summary

Knowledgeable Social Media Manager experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention.

Overview

6
6
years of professional experience

Work History

Guest Relations

Zocha Group (Remote)
04.2023 - Current
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Provided customers with information about availability and pricing.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Resolved various issues and discrepancies for customers.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Investigated and identified alternative accommodation solutions for customers to provide superior customer service.

Social Media Manager

On Brand Marketing (Remote)
01.2023 - Current
  • Increased customer engagement through social media.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Developed marketing content such as blogs, promotional materials, and advertisements for social media.
  • Developed and managed content calendars for each platform to establish timely and relevant posts.
  • Designed and implemented social media strategies to align with business goals.
  • Oversaw social media presence and aligned posts to include branding and trending ideas.

Social Media Manager

Social Media Manager
02.2022 - 12.2022
  • Increased customer engagement through social media.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Developed and managed content calendars for each platform to establish timely and relevant posts.
  • Designed and implemented social media strategies to align with business goals.
  • Oversaw social media presence and aligned posts to include branding and trending ideas.
  • Tracked analytics
  • Built and strengthened industry partnerships to improve product placements, amplify coverage and maximize effectiveness of marketing strategies.

Social Media Coordinator

Callaway Winery
01.2021 - 02.2022
  • Created social media content with consistent content and tone.
  • Increased customer engagement through social media.
  • Wrote social media content to increase engagement with customers.
  • Data entry
  • Developed and managed content calendars for each platform to establish timely and relevant posts.
  • Designed and implemented social media strategies to align with business goals.
  • Developed relationships with influencers to grow reach of company and create wider visibility.

Cocktail Waitress

Pechanga Casino & Resort
01.2019 - 12.2020
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Assisted with bartending duties during high-volume shifts.
  • Greeted new customers, discussed specials, and took drink orders.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.

Waitress

Luna Bar And Grill
06.2017 - 01.2019
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

BBA - Marketing

McNeese State University
Lake Charles, LA
06.2018

Skills

  • Superior Organizational Skills
  • Front Desk Operations
  • Contact Management Systems
  • Complex Problem-Solving
  • Interpersonal Skills
  • Social Media and Promotions
  • Public Relations
  • Content Generation
  • Customer Inquiries
  • Creative Solutions

Timeline

Guest Relations

Zocha Group (Remote)
04.2023 - Current

Social Media Manager

On Brand Marketing (Remote)
01.2023 - Current

Social Media Manager

Social Media Manager
02.2022 - 12.2022

Social Media Coordinator

Callaway Winery
01.2021 - 02.2022

Cocktail Waitress

Pechanga Casino & Resort
01.2019 - 12.2020

Waitress

Luna Bar And Grill
06.2017 - 01.2019

BBA - Marketing

McNeese State University

Similar Profiles

CREATE PROFILE
Camille Humphrey