Camille Flores
Rancho Cucamonga
Summary
Dynamic Medical Case Administrator with Leidos QTC Health Services, skilled in case management and confidentiality. Proven ability to enhance team morale and streamline processes, ensuring timely resolutions and effective communication. Adept at multitasking and maintaining meticulous documentation, fostering strong relationships with clients and third parties to deliver optimal care.
Overview
6
6
years of professional experience
Work History
Medical Case Administrator
Leidos QTC Health Services
06.2023 - 05.2025
- Contributed positively to team morale by consistently maintaining a professional demeanor.
- Maintained case management efficiency by utilizing tracking systems and staying in proper contact with clients.
- Managed high-volume caseloads, ensuring accurate documentation and organization of files for easy access.
- Maintained strict confidentiality of sensitive client information, adhering to ethical guidelines and protecting privacy rights.
- Monitored case progress closely to ensure adherence to deadlines and prompt resolution of outstanding issues.
- Coordinated services with third parties to provide useful benefits to clients.
- Documented client progress and provided timely feedback to management in accordance with the company’s policies and procedures.
- Collaborated with other professionals to plan and coordinate care for clients.
Pharmacy Clerk
Yorba Linda Pharmacy
08.2019 - 07.2023
- Verified prescription information prior to entry in pharmacy computer system.
- Established and maintained patient profiles, updating organizational database with current information.
- Trained new employees on pharmacy procedures, policies, and safety protocols to ensure consistent quality across the team.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Confirmed customer information and insurance eligibility for prescriptions.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
- Provided medication tracking details and information to the customer or third party representative.
- Maintained accurate records of drug inventory and orders for pharmacy customers.
- Prepared prescription labels accurately, reducing the risk of medication errors for patients.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Education
Dental Assisting Certification - Dental Assisting
Citrus College
Glendora, CA05.2016
High School Diploma - High School Diploma
Glendora High School
Glendora, CA06.2010
Skills
- Confidentiality
- Positive attitude
- Problem-solving
- Time management
- Multitasking and organization
- Clear communication
- Team collaboration
- HIPAA compliance
- Verbal and written communication
- Case documentation
- Relationship building
- Case management tracking
- Data entry and analysis
- Documentation and reporting
- Email and telephone etiquette
- Records management
- Case management
- Quality assurance controls
- Teamwork and collaboration
- Attention to detail
Timeline
Medical Case Administrator
Leidos QTC Health Services
06.2023 - 05.2025
Pharmacy Clerk
Yorba Linda Pharmacy
08.2019 - 07.2023
Dental Assisting Certification - Dental Assisting
Citrus College
High School Diploma - High School Diploma
Glendora High School
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