Camille Elvin
Oshawa,ON
Summary
Proven achiever in patient confidentiality and care, I excelled at Digestive Health Clinic by enhancing HIPAA compliance and fostering strong patient relationships. Leveraged data entry proficiency and interpersonal skills to improve patient satisfaction and workflow efficiency, contributing to a positive team dynamic and high-quality healthcare service. Currently a well dedicated nursing student seeking a temporary psw position to gain hands on experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Medical Administrative Assistant
Digestive Health Clinic
05.2016 - 10.2017
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Generated reports and logged patient information for reliable records.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Greeted patients and provided required paperwork to facilitate services.
- Called patients to confirm scheduled appointments day in advance.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
- Maintained and updated patient records for accurate, current medical histories.
- Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
Education
Practical Nursing - Nursing
Durham College
Oshawa, ONDiploma - Medical Administrative Assistant
Trios College
Brampton, ON06.2016
Skills
- Patient care and confidentiality
- HIPAA Compliance Knowledge
- Patient Demographics
- Workflow Coordination
- Patient Scheduling
- Appointment Scheduling
- Patient Confidentiality Adherence
- Referral Coordination
- Appointment Coordination
- Interpersonal relationship building
- Multi-Line Phone Systems
- Medical Records Management
- File Maintenance
- Data Entry Efficiency
- Patient Charting
Languages
English
Native or Bilingual
Certification
First Aid & CPR/AED level C (BL)
Timeline
Medical Administrative Assistant
Digestive Health Clinic
05.2016 - 10.2017
Practical Nursing - Nursing
Durham College
Diploma - Medical Administrative Assistant
Trios College