Camille De Bellefeuille

My main role as a Project Officer is to provide project support to program initiatives and projects within the Enterprise Architecture division.

My responsibilities consist of, but are not limited to,

• Coordinate, develop, and implement administrative support processes and procedures relevant to projects and initiatives for tracking, time reporting, and resource components.
• Assist with the projection of funding and resource requirements for projects and initiatives.
• Collect and analyze project information, report the status of project activities, and program schedules, and track activities to keep management apprised.
• Manage the ACoE and EA generic mailboxes and calendars.
• Act as the secretariat for the Enterprise Architecture Review Team (EART), and perform all related administrative tasks.
• Prepare and host the ACoP Learn Architecture lunch-and-learn event.
• Maintain the ACoE and EA Risk and Issues registry.
• Provide translation services to my team.
• Maintain our divisions' governance SharePoint site.

Working under the Architecture Centre of Excellence (ACoE). I lead the team that handled three Governance Boards, as well as the Architecture Professional Certification Program (APCP).

The governance aspect of my role consisted of, but was not limited to:

• Leading a team of two employees and summer students.
• Completing PMAs for my team.
• Assisting my director with tasks.
• Overseeing and managing the inboxes related to each of the governance boards.
• Assigning tasks.
• Coaching, developing, and providing learning opportunities.
• Monitoring work performances.
• Planning and execution of governance meetings.
• Maintain the SharePoint site for Governance Information, such as the forward agenda, content, and what is being governed, etc.
• Lead the Lunch and Learn events for the Architecture Community of Practice.
• Lead the Secretariat for the Governance Weekly Meetings that occurred weekly, and ensured that all related pre- and post-meeting tasks were completed.

The APCP portion of my role consisted of, but was not limited to:

• I was the Program Administrator for the APCP (Architecture Professional Certification Program).
• Attend and prepare for weekly meetings.
• Preparing communications.
• Administrative cohort onboarding activities.
• Collaborating with external clients.
• Program tracking and reporting.
• Assist with MOU cost recovery for external departments participating in the APCP.
• Manage employee performance.
• Manage the generic mailbox and the APCP Teams channel.
• Prepare for and attend events.

Working under Health Services, Disability Management, and Accommodations Program. As a Disability Management Coordinator (DMC), I was an integral part of the overall success of the Division and participated in the intake of all incoming claims into the Disability Management and Accommodations Program. Intake consists of:

• Setting up new claims.
• Contacting the supervisor to obtain case information.
• Providing information packages to the member and obtaining supporting documents.
• Manage upwards of 200 case files by providing frontline support and guidance.
• Assistance to the Disability Management Advisor (DMA) and other associated business units.
• Manage the closure of case files and proper archiving that is associated with this task.

Working under the Professional Responsibility Unit, Code of Conduct, and Harassment Team. As a
Transcriber, I was to transcribe or summarize very sensitive interviews and information for Members involved in any
internal harassment or Code of Conduct investigations. This position required the highest amount of professionalism. My responsibilities consisted of:

• Transcribing verbatim lengthy and highly sensitive interviews for different parties involved in the investigations, or summarizing the interview (depending on the need).
• Edit documents to fit the transcribing guidelines, and perform in very time-sensitive situations.
• Work closely with investigators.
• Assist other units with transcriptions for their own internal investigations.
• Use of the Start-Stop Omniversal transcription system.

During my time as a transcriber, I was also the Security Coordinator for my office. This role consisted of requesting or reinstating security passes for employees, and providing access codes for the security system of our unit.

I was one of the members leading the technical support team for the Usage-Based Insurance (UBI) program for the province of Ontario. This is where I perfected a lot of my technical skills, as this was more of a hands-on role. My responsibilities consisted of:

• Providing direct technical support to intake team regarding the UBI program.
• Working with external developers to identify and resolve issues.
• Provided training to new employees during onboarding.
  Spearheaded the SharePoint creation for the UBI Support Site.
• Resetting user passwords.
• Completing thousands of calls to clients to expedite the activation of their dongle or application.

During my time as an Administrative Support II, I was also the Office Coordinator for the Ottawa Branch. This consisted of:

• Coordinating all the facility-related issues, concerns, and updates.
• Assuring proper handling of identity management for security cards.
• Issuing parking passes.
• coordinating with outside third-party property management team for HVAC systems, elevator
  issues, indoor garage issues, etc.
• Paying invoices from business partners via the Oracle application, ordering supplies, and ordering name tags for desks.