Camille Broussard
San Francisco
Summary
I am highly motivated individual with over twenty years of Customer Service and Administrative Support experience, excellent communication skills, demonstrating effective customer interaction and problem solving and additional experience in insurance claims processing and data entry. Excellent telephone skills with the ability to manage high call volume while maintaining courteous and helpful manner, strong multi-tasking ability; works well independently as a self-starter or as a member of a team.
Overview
31
31
years of professional experience
Work History
Site Coordinator
Transdev
10.2025 - Current
- Assist with simple vehicle adjustments and settings while cars are parked.
- Set up cars for charging and maneuver cars in parking lot
- Disinfect cars, work stations and prepare sanitization kits.
- Maintain Transdev’s high standard of safety, inside and outside of the vehicle;
- trouble shooting, fence line, tech garage, power down, cleaning, site coordinator
Dispatcher
Signature Flight Support
San Francisco, CA
06.2019 - 07.2024
- Scheduling and dispatching fuelers and LSTs, to appropriate request according to the order of request or the customers’ immediate needs. Relaying information to team members such as information pertaining aircraft. Using telephones, two-way radios, or text messages to contact customers, LSTs or emergency personnel. Communicate with supervisors or customers to resolve problems, requests for services. Record customers requested services such as fuel, catering, hangar space, hotel accommodations, ground transportation, etc.
Customer Service Agent
City and County of SF Paratransit
San Francisco, CA
12.2016 - 06.2019
- Answers customer calls and input all customer trip requests using a computerized scheduling system.
- Accurately schedule trips through specialized software, in accordance with Americans with Disabilities Act (ADA) provisions and company requirements; determine if trip is to be scheduled by pick up time or by arrival/appointment time; inform customers accordingly.
- Provides transit information to passengers; provides friendly, professional customer service interaction; answers call from clients and schedule services.
- Monitor call time, and number of calls in queue; efficiently address customers’ needs so other customers can be assisted.
- Enter new customer information or changes into the system.
- Follows rules and regulations of the Company; follows instructions from management and supervisors.
- Adheres to all regulations related to the Americans with Disabilities Act (ADA)
- Maintains confidentiality of passengers’ information.
- Maintains a clean and well-organized work area.
Customer Service/Sales/Garden
Home Depot
Daly City, CA
02.2015 - 09.2016
- Provides fast, friendly service by actively seeking out customers to assess their needs and aid.
- Places emphasis on department and product knowledge, providing information on product features.
- Greetings, qualifies, recommends, and closes every customer transaction.
- Maintains the in-stock condition of assigned areas, and ensures that it is clean, shoppable, and safe.
- Follows all safety policies and standards, reporting hazards and unsafe conditions to the Manager on Duty.
- Work in cooperation with the Department Supervisor and other associates in their department as well as other departments.
Bookkeeper
Safeway
San Francisco, CA
11.2013 - 03.2015
- Provided superior customer service.
- Performed daily accounting information to record and balance daily receipts in accordance with company standards.
- Executed accurate accounting of all sales transactions including, but not limited to, cash, noncash, and electronic payments, handling customer purchases.
- Handled customer complaints and other job duties as assigned.
Office Clerk
Human Services Agency
San Francisco, CA
04.2013 - 09.2013
- Managed the receptionist area, including greeting visitors and responding to telephone and in person requests for information.
- Maintained personnel files and a variety of records and documents.
- Dispersed incoming mail to correct recipients throughout the agency’s office.
- Assisted in various administrative duties i.e., data entry, payroll, time sheets, accounts receivable, sorting, filing, organizing, retrieving documents and scanned files into online database.
Customer Service Representative
Podesta Baldocchi
San Francisco, CA
09.2006 - 08.2009
- Conferred with customers by telephone or in person to provide them with information about the companies’ products and services.
- Answered phones, took, entered orders, and canceled customer accounts.
- Obtained details and resolved customer complaints regarding sales and service and recruited new customers.
- Recommended, selected, helped locate, and obtained merchandise based on customer needs and desires.
- Managed and supervised company’s drivers and floral designers.
Dispatcher
AT&T Broadband
San Francisco, CA
10.1999 - 10.2002
- Communicated with cable technicians via 2-way radios.
- Coordinated and scheduled customer service calls.
- Determined types of equipment, vehicles, materials, or personnel required, according to the work order or specifications.
- Managed cable technicians and their work schedules.
- Provided customer service that included recruiting new customers.
- Relayed work orders, messages, or information to and from work crews.
- Scheduled and dispatched workers, work crews, equipment, or service vehicles to the appropriate location, according to customer requests, specifications or needs, using radios or telephones.
Security Officer
American Protective Services
San Francisco, CA
01.1995 - 01.1996
- Adhered to the buildings safety and security policies.
- Inspected tenant identification badges upon entering the building; issued temporary building passes for tenants not possessing I.D. badges upon verification.
- Observed, detected, and reported in writing any usual or unsafe conditions to the building manager and/or engineer.
- Assisted emergency personnel and communicated with onsite building engineers during building incidents and emergencies.
Education
High School Diploma -
Balboa High School
San Francisco, CA06.1995
Skills
- 20 years’ full-time experience providing superior customer service in dealing with the public
- Ability to manage difficult or hostile situations reasonably and tactfully
- Basic computer proficiency in Microsoft Word and Excel
- Excellent verbal, writing, communication and listening skills
- Team player
Timeline
Site Coordinator
Transdev
10.2025 - Current
Dispatcher
Signature Flight Support
06.2019 - 07.2024
Customer Service Agent
City and County of SF Paratransit
12.2016 - 06.2019
Customer Service/Sales/Garden
Home Depot
02.2015 - 09.2016
Bookkeeper
Safeway
11.2013 - 03.2015
Office Clerk
Human Services Agency
04.2013 - 09.2013
Customer Service Representative
Podesta Baldocchi
09.2006 - 08.2009
Dispatcher
AT&T Broadband
10.1999 - 10.2002
Security Officer
American Protective Services
01.1995 - 01.1996
High School Diploma -
Balboa High School