Summary
Overview
Work History
Education
Skills
Languages
Certification
Interests
Timeline
Generic

Camille Bindu

China

Summary

A recent graduate with a Master’s degree in Hospitality Management, looking to leverage strong academic knowledge, along with practical experience as a waitress and concierge intern in a luxury hotel, to contribute to a hotel’s operations and management team as a Trainee Management. Eager to apply my skills in customer service, leadership, and hotel operations to ensure guest satisfaction and operational efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

After-school Tutor

Explorelife
01.2023 - 01.2024
  • Managed a group of students with varying academic needs, providing tailored tutoring sessions in subjects like English.
  • Developed and implemented individual learning plans to track student progress and meet educational goals, improving student performance by an average of [70%].
  • Communicated effectively with parents and guardians to update them on student progress and any areas needing attention.
  • Utilized problem-solving and time-management skills to balance teaching responsibilities with administrative tasks such as lesson planning and grading.
  • Created a positive, encouraging learning environment, enhancing student engagement and motivation.

Intern Waitress

Hilton Hangzhou Qiandao Lake Resort
07.2018 - 02.2019
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.


Intern Concierge

Hilton Hangzhou Qiandao Lake Resort
07.2018 - 01.2019
  • Assisted the concierge team in providing personalized guest services, including restaurant reservations, transportation arrangements, and local activity recommendations.
  • Responded promptly and professionally to guest inquiries in person, over the phone, and via email.
  • Maintained up-to-date knowledge of local events, promotions, and tourism trends to offer timely advice to guests.
  • Supported concierge team with administrative tasks, such as organizing guest requests, maintaining guest profiles, and processing payments.
  • Worked with the front desk to ensure smooth guest check-ins/outs and room service orders.

Education

Master of Science - Hospitality Management

Zhejiang Gongshang University
China
01-2025

Bachelor of Science - Hospitality Management

Zhejiang Gongshang University
China
07-2021

Skills

  • Concierge & Reservation Services
  • Leadership & Team Collaboration
  • Conflict Resolution & Problem-Solving
  • Effective Communication & Interpersonal Skills
  • Time Management & Multitasking
  • Attention to Detail & Organizational Skills
  • Goal-oriented mindset
  • Professionalism and etiquette
  • Quick learner

Languages

English
Native or Bilingual
Shona
Native or Bilingual
Chinese (Mandarin)
Limited Working

Certification

  • Teaching English as a Foreign Language (TEFL) Certification
  • Hanyu shuiping kaoshi(HSK)

Interests

  • Food Tourism
  • Volunteering
  • Food Blogging
  • Documenting and sharing travel experiences

Timeline

After-school Tutor

Explorelife
01.2023 - 01.2024

Intern Waitress

Hilton Hangzhou Qiandao Lake Resort
07.2018 - 02.2019

Intern Concierge

Hilton Hangzhou Qiandao Lake Resort
07.2018 - 01.2019

Master of Science - Hospitality Management

Zhejiang Gongshang University

Bachelor of Science - Hospitality Management

Zhejiang Gongshang University

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Camille Bindu