Camilla Trudeau
Gardena
Summary
Hospitality professional with over 10 years of experience in luxury hotel and university settings. Proven ability to create welcoming environments and resolve guest issues with professionalism. Skilled in managing high-traffic situations and supporting premium clientele while maintaining discretion. Recognized for exceptional multi-tasking abilities and consistently high performance under pressure.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Assistant / Guest Services
UCLA Guest House
Los Angeles
08.2017 - Current
- Provide high-touch guest support to VIP guests, international visitors, and university dignitaries
- Handle 100+ calls, radio transmissions, and guest requests daily with professionalism and speed
- Collaborate across departments to deliver smooth check-ins, accurate billing, and guest satisfaction
- Assist with guest navigation of UCLA campus and surrounding areas, offering a concierge-level experience
- Maintain detailed records, safety reports, and compliance logs per university and hospitality standards
- Recognized for reliability, grace under pressure, and empathetic conflict resolution
Guest Services Agent / PBX Operator
Hilton Hotels
04.2012 - 06.2017
- Warmly welcomed and checked in hundreds of guests per shift, fostering a comfortable and luxury-first environment
- Operated multi-line phone systems to handle service requests, room inquiries, and guest complaints
- Memorized service menus, amenities, and local recommendations to enhance the guest experience
- Escalated complex issues when needed, while striving to solve most problems directly and empathetically
- Supported hotel operations with detailed guest data entry, accurate payment processing, and VIP handling
Education
Bachelor of Arts - Communication & Mass Media
California State University, Northridge
Northridge, CAAssociate of Arts - Communications
El Camino College
Torrance, CASkills
- Premium Guest Experience
- Calm Under Pressure
- High Emotional Intelligence
- Multitasking & Organization
- Problem Solving
- Hospitality Systems Knowledge
- Cultural Awareness & Sensitivity
- Customer relationship management
- Effective communication
Certification
- Forbes: Leading with Emotional Intelligence
- UC Cyber Security Awareness
- PCI DSS Security Awareness
- Cash Handling Safety & Security
- UCLA General Compliance & Ethical Conduct
Availability
Flexible with weekends, holidays, and evening shifts. Committed to delivering best-in-class service at all times.
References
References available upon request.
Timeline
Administrative Assistant / Guest Services
UCLA Guest House
08.2017 - Current
Guest Services Agent / PBX Operator
Hilton Hotels
04.2012 - 06.2017
Bachelor of Arts - Communication & Mass Media
California State University, Northridge
Associate of Arts - Communications
El Camino College
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