Camilla Tourinho
Guelph,ON
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
2
2
years of professional experience
Work History
Hostess
Browns Social House
09.2022 - 09.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Sales Associate
Winners TJX
05.2022 - 01.2023
- Checked fitting room stalls and sorted merchandise to racks.
- Cleaned and maintained fitting rooms regularly.
- Answered customer questions and assisted with fittings by retrieving alternate sizes, colors and clothing options.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained clean sales floor and straightened and faced merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Hostess
3 Brewers
11.2021 - 09.2022
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Monitored seating area and checked restrooms regularly to keep spotless.
Education
Bachelor of Arts -
University of Guelph
Guelph, ON05.2027
High School Diploma -
Iona Secondary School
Mississauga, ON06.2023
Skills
- Customer Service
- Product Recommendations
- Cleaning and Sanitation
- Dining Room Management
- Loss Prevention
Languages
Portuguese
Native or Bilingual
Timeline
Hostess
Browns Social House
09.2022 - 09.2023
Sales Associate
Winners TJX
05.2022 - 01.2023
Hostess
3 Brewers
11.2021 - 09.2022
Bachelor of Arts -
University of Guelph
High School Diploma -
Iona Secondary School
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