Summary
Overview
Work History
Education
Skills
Certification
Timeline
ACHIEVEMENTS
References
Education and Training
Generic

Camilla Jueden

San Diego

Summary

Patient services professional with strong experience in healthcare environments. Skilled in patient communication, scheduling, and administrative support. Excel in team collaboration and adapt to changing needs. Highly reliable, with focus on achieving results and enhancing patient satisfaction.

Detail-oriented Patient Service Specialist with extensive medical services background and strong work ethic. Trains all New ANand existing staff on all clerical duties including checking out ,Excellent communications skills and empathetic nature enabled achievement of positive outcomes.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Patient Service Specialist

Scripps Clinic
07.2023 - Current
  • Improved patient satisfaction by providing efficient and friendly service during check-outs,rescheduling patients for providers closing their schedule, and scheduling and rescheduling appointments.
  • Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
  • Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
  • Trained new and existing team members on clerical procedures, fostering a welcoming and cohesive work environment.
  • Experience in a fast paced, multi-specialty clinic.
  • Authorization and registration experience.
  • Scheduling, book , confirm, and Manage appointments across different providers.
  • check out patients, work the back office, verify demographics, greet patients,
  • maintain accurate patient records in EPIC. assist patients with insurance questions.
  • provide compassionate, professional service to make patients feel supported and welcomed
  • EPIC & Label experience.
  • multitasking in a fast paced environment

Answering Service Operator /Lead

Scripps Health
06.2018 - Current
  • I Oversaw office inventory by restocking supplies and submitting purchase orders. Transcribed and forwarded Patient messages to On Call Doctors. Used Epic, Excel, Kronos .
  • Answered up to 150 calls per day in fast-paced environment, transferring callers to appropriate personnel.
  • Handled incoming calls with friendly and cheerful attitude for organization using Multi-line system. Supported staff with office clerical tasks, including processing mail and Ordering Supplies.
  • Fielded incoming calls, answered questions and transferred calls internally. Maintained excellent customer satisfaction through polite, calm demeanor, Answer's calls with friendly and polite approach to engage callers and deliver exceptional customer service. Also As A Lead
  • I Create department schedules, reviews schedule, post schedule. I order supplies as the department needs them. Present yearly employee reviews . I maintain Employees PTO, Vacation requests, and do on call for the department after hours. I am a Scripps trainer and train all new hires regarding the Call Center responsibilities and also train on emergency codes.
  • I was a key role in the Covid 19 Pandemic and created a Covid 19 news update board to follow in the department for any changes. .

Department Clerk

Kaiser Permanente
11.2021 - 09.2022
  • Updating daily phone stats, adding and removing Physicians schedules in Health Connect, Updating and sending out referrals for Head and Neck Department.
    Ordering Surgical supplies,
    Office supplies, Sending off Surgical instruments for repair.
  • Ordering lunch for the Biweekly Tumor-board meetings, setting up the conference room for the meeting.
  • Trouble shooting all issues in the department submitting all work orders , tracking all MA and RN schedule and printing out the monthly and weekly for ADA.
  • Distribution of the daily mail.
  • All onboarding was done through me for all new hires. Ordering Physicans lab coats, business cards, scrubs, RX pads
  • Putting together new hire binders. Audiology with all new hires with Acess, CARs, setting NEO onboarding classes through KP
    Learn.
  • Reserving a conference room and helping out in other departments as needed.



Emergency Medical Technician

Ambulunz Ambulance
06.2017 - 06.2018
  • Responsible for all administrative tasks for over 50 employees. Creates employee scheduled ,verify all time cards, interview and hire new team members, ensure all record-keeping and reporting documentation is accurate and up to date, and manage all station supplies and orders.
  • Coordinates staffing and related needs to provide adequate staff and service coverage between and among stations and emergency response units; oversees activities and handles various issues occurring during a shift; responds to personnel related issues in accordance with established policies and procedures; handles issues and provides direction and assistance through subordinate supervisors
  • Trains staff on the correct way to run a call, how to complete effective assessments, and education how to identify an acute patient. Additional, train on how to work I PCR and conduct appropriate radio reports to the radio room at any clinic or emergency setting.

Emergency Medical Technician

Americare Ambulance
06.2015 - 06.2017
  • I Respond to emergency calls to provide efficient and immediate care to the critically ill and injured, and to transport the patient to a medical facility. Rapidly assess whether life threatening criteria was present and took immediate action.
  • Constantly maintained knowledge of new equipment, procedures and medical solutions, while simultaneously earning high praise on evaluations and employee assessments.
  • Respond to dispatched emergency assignments quickly and safely, perform basic patient assessments, interpret limited histories and examine patients to identify underlying critical issues, rapidly assess whether life threatening criteria was present and took immediate action, and monitored patients for changes and reviewed and revised plans accordingly.

Education

Associate of Science - Criminal Justice

Victor Valley College
Victorville, CA

Emergency Medical Technology

Victor Valley College
Victorville, CA
07-2011

Associate of Arts -

Chaffey College
Rancho Cucamonga, CA
06.2008

Skills

  • Strong problem-solving skills
  • Computer Skills
  • Team building
  • Time management
  • Patient confidentiality
  • Insurance verification
  • Professionalism and ethics
  • HIPAA compliance

Certification

  • CPR Certified American Heart Association
  • ICEMA/ California State
  • Communication / Active Listening
  • Problem Solver Works Independently/Tea
  • Training and Supervisor
  • HIPAA Compliance

Timeline

Patient Service Specialist

Scripps Clinic
07.2023 - Current

Department Clerk

Kaiser Permanente
11.2021 - 09.2022

Answering Service Operator /Lead

Scripps Health
06.2018 - Current

Emergency Medical Technician

Ambulunz Ambulance
06.2017 - 06.2018

Emergency Medical Technician

Americare Ambulance
06.2015 - 06.2017

Associate of Arts -

Chaffey College

Associate of Science - Criminal Justice

Victor Valley College

Emergency Medical Technology

Victor Valley College

ACHIEVEMENTS

  • Field Training Officer 2015-2018
  • Managed more than 50 employees
  • 2019 Promoted to Lead Answering Service Attendant
  • Employee of the Quarter 2021
  • Scripps Call Center Trainer

References

Mitchelle Daza
Afterhours Operator
206-617-0136
Relationship- Professional


Pedro Dominguez

Administration - Apple

619-718-0142


Zyanya Pantoja

Patient Service Rep.

858-588-6424


Education and Training

other,other

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Camilla Jueden