Camilla Elms
Kitchener,ON
Summary
Proven Certified Dental Assistant/Administrative Assistant with a track record of enhancing patient satisfaction at Region of Waterloo. Excelled in utilizing organizational skills and attention to detail to streamline operations and improve service delivery. Demonstrated expertise in Microsoft Excel, Word and exceptional communication abilities, significantly contributing to team success and patient care excellence.
Overview
6
6
years of professional experience
Work History
Certified Dental Assistant/Administrative Assistant
Region of Waterloo
Waterloo, Ontario
12.2022 - Current
- Use regional programs, such as SAMS, to confirm the eligibility of OW and ODSP clients.
- Process payments for dental offices of OW and OSDP clients.
- Conduct school dental screenings, and record findings according to the Ministry's regulations.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Responded promptly to patient inquiries via phone calls or emails in a professional manner.
- Maintained patient records accurately in accordance with HIPAA regulations.
Dental Receptionist
Doon South Dental
Kitchener, Ontario
11.2020 - 12.2022
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Managed front desk operations including scheduling appointments, collecting payments.
- Prepared correspondence letters for insurance companies related to claims processing.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
Treatment Coordinator
Nicolucci Orthodonitcs
Kitchener, Ontario
06.2019 - 11.2021
- Administered treatment information to patients, explaining scientific details in easy-to-understand terms.
- Conducted financial consultations with patients regarding the treatment plan.
- Scheduled appointments, and contacted patients for follow-ups.
Education
Certified Dental Assistant
Niagara College
Welland, ON06-1997
Skills
- Organizational skills
- Communication
- Customer service
- Time management
- Working collaboratively
- Attention to detail
Timeline
Certified Dental Assistant/Administrative Assistant
Region of Waterloo
12.2022 - Current
Dental Receptionist
Doon South Dental
11.2020 - 12.2022
Treatment Coordinator
Nicolucci Orthodonitcs
06.2019 - 11.2021
Certified Dental Assistant
Niagara College
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