Camilia De La Rosa
Arroyo Grande
Summary
Dynamic and detail-oriented professional with extensive experience at Thomas Ferro M.D. Skilled in customer service and scheduling, I enhanced patient retention and streamlined appointment processes. Recognized for exceptional time management and initiative, I consistently improved operational efficiency and guest satisfaction in fast-paced environments.
Experienced with providing outstanding service at front desk in hotel setting. Utilizes effective communication and problem-solving skills to enhance guest satisfaction and streamline check-in/check-out processes. Knowledge of hotel management software and reception protocols ensures seamless daily operations.
Overview
23
23
years of professional experience
Work History
Front Desk Receptionist
THOMAS FERRO M.D.
02.2022 - 05.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Surgery Scheduler
THOMAS FERRO M.D.
04.2023 - 03.2024
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
New Patient Coordinator
THOMAS FERRO M.D.
05.2022 - 04.2023
- Improved patient retention through attentive follow-up calls and personalized care plans.
- Reduced patient wait times by efficiently coordinating with medical staff to ensure timely appointments.
- Streamlined incoming referral processes by developing standardized forms that improved accuracy when inputting new patient information into the system.
- Coordinated regular staff meetings to review best practices, discuss areas for improvement, and provide ongoing education opportunities for team members.
Front Desk Supervisor
THE AGRARIAN HOTEL- BW PROPERTY
08.2020 - 04.2021
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Collected room deposits, fees, and payments.
Guest Service Representative
DOLPHIN BAY RESORT
03.2018 - 04.2020
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
Dental Assistant
DR. BRETT GARRETT
10.2002 - 03.2014
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Education
OCEANO ADULT EDUCATION
Oceano, CASkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Cash handling
- Team collaboration
- Scheduling
- Appointment scheduling
- Scheduling appointments
- Office organization
- Hospitality services
- Work prioritization
- Initiative-taking
Timeline
Surgery Scheduler
THOMAS FERRO M.D.
04.2023 - 03.2024
New Patient Coordinator
THOMAS FERRO M.D.
05.2022 - 04.2023
Front Desk Receptionist
THOMAS FERRO M.D.
02.2022 - 05.2025
Front Desk Supervisor
THE AGRARIAN HOTEL- BW PROPERTY
08.2020 - 04.2021
Guest Service Representative
DOLPHIN BAY RESORT
03.2018 - 04.2020
Dental Assistant
DR. BRETT GARRETT
10.2002 - 03.2014
OCEANO ADULT EDUCATION
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