Camilia De La Rosa
Arroyo Grande
Summary
Dynamic and detail-oriented professional with extensive experience at Thomas Ferro M.D. Skilled in customer service and scheduling, I enhanced patient retention and streamlined appointment processes. Recognized for exceptional time management and initiative, I consistently improved operational efficiency and guest satisfaction in fast-paced environments.
Experienced with providing outstanding service at front desk in hotel setting. Utilizes effective communication and problem-solving skills to enhance guest satisfaction and streamline check-in/check-out processes. Knowledge of hotel management software and reception protocols ensures seamless daily operations.
Overview
23
23
years of professional experience
Work History
Front Desk Receptionist
THOMAS FERRO M.D.
Arroyo Grande, CA
02.2022 - 05.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Surgery Scheduler
THOMAS FERRO M.D.
Arroyo Grande, CA
04.2023 - 03.2024
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
New Patient Coordinator
THOMAS FERRO M.D.
Arroyo Grande, CA
05.2022 - 04.2023
- Improved patient retention through attentive follow-up calls and personalized care plans.
- Reduced patient wait times by efficiently coordinating with medical staff to ensure timely appointments.
- Streamlined incoming referral processes by developing standardized forms that improved accuracy when inputting new patient information into the system.
- Coordinated regular staff meetings to review best practices, discuss areas for improvement, and provide ongoing education opportunities for team members.
Front Desk Supervisor
THE AGRARIAN HOTEL- BW PROPERTY
Arroyo Grande, CA
08.2020 - 04.2021
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Collected room deposits, fees, and payments.
Guest Service Representative
DOLPHIN BAY RESORT
Pismo Beach, CA
03.2018 - 04.2020
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
Dental Assistant
DR. BRETT GARRETT
Arroyo Grande, CA
10.2002 - 03.2014
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Education
OCEANO ADULT EDUCATION
Oceano, CASkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Cash handling
- Team collaboration
- Scheduling
- Appointment scheduling
- Scheduling appointments
- Office organization
- Hospitality services
- Work prioritization
- Initiative-taking
Timeline
Surgery Scheduler
THOMAS FERRO M.D.
04.2023 - 03.2024
New Patient Coordinator
THOMAS FERRO M.D.
05.2022 - 04.2023
Front Desk Receptionist
THOMAS FERRO M.D.
02.2022 - 05.2025
Front Desk Supervisor
THE AGRARIAN HOTEL- BW PROPERTY
08.2020 - 04.2021
Guest Service Representative
DOLPHIN BAY RESORT
03.2018 - 04.2020
Dental Assistant
DR. BRETT GARRETT
10.2002 - 03.2014
OCEANO ADULT EDUCATION