Camila Tobar
Vancouver,BC
Summary
Results-oriented professional with a decade of experience in client service and welfare management, especially within health, community, and government services. Focused on advocating, educating and promoting wellness and care of communities from children to person with disabilities and seniors. Skilled in highly active listening to provide support and tailored solutions focused on detail-orientation and critical thinking in high- pressure environments, while also completing administrative tasks diligently and efficiently.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Child Education Assistant
Church Tabernáculo Bíblico Bautista El Redentor
02.2024 - Current
- Provide individual support to Latin-American immigrant children in one-on-one and group sessions, helping them adjust to new environments by addressing emotional and educational needs
- Design activities for children focused on cognitive, emotional and physical support
- Assist with administrative tasks.
Building Cleaner
Master Cleaners
08.2023 - Current
- Collecting positive and negative customer feedback about cleaning service and communicating with costumer service teams to resolve client concerns
- Organize and prioritize tasks efficiently to ensure timely completion of all assigned tasks and support requests.
Child and Youth Care Coordinator
Servicio Nacional de Protección Especializada a la Niñez y Adolescencia
05.2022 - 01.2023
- Led teamwork to address the health and wellness needs of vulnerable children and youth, ensuring positive outcomes through holistic case management
- Liaised with community resources to ensure the well-being of clients and their families
- Supervised and analyzed databases about child and youth care performance services in 5 regions of the country
- Provided reports to government services and court about child and youth protection.
Child and Youth Care Advisor
Servicio Nacional de Protección Especializada a la Niñez y Adolescencia
10.2021 - 04.2022
- Advised to regional teams who directly work with child and youth across five provinces
- Designed data entry to diagnostic social needs across 13 provinces
- Conducted and maintained effective working relationships and liaised with government services, community resources, and professionals to provide support to children and youth in mental health, immigrant process, care, family, and wellness.
Customer Service and Health Support worker
Servicio Nacional de Menores
04.2016 - 09.2021
- Managed case load of more than 30 children and youth to monitor well-being and outcomes
- Managed limited social resources to support mental health and addiction in children and youth
- Developed detailed reports for internal and external stakeholders to make decision about their health and wellbeing.
Social Worker, Mental Health Services
Hospital Doctor Sótero Del Río
04.2013 - 08.2015
- Assisted adult clients in mental health and addiction services by liaison with community resources
- Conducted social assessment and management of community resources for adults with mental health and addiction problems (admission and discharge)
- Developed educational workshops focused on mental health and addiction prevention.
Settlement Worker, Immigrants, and Newcomers Volunteer
Servicio Jesuita a Migrantes
08.2014 - 04.2014
- Provided community resources pertaining to healthcare, housing, and employment to immigrants and newcomers from South American countries (Perú, Bolivia, Ecuador, Colombia, and Dominican Republic) to support them to integrate successfully in Chile
- Conducted orientation sessions and educated newcomers with relevant information to navigate new life in Chile.
Education
Master of Social Work -
Pontificia Universidad Católica
01.2014
Bachelor of Social Work - Social Politics
Pontificia Universidad Católica
01.2011
Skills
- Strong customer service background
- Strong verbal and written communication skills
- Customer rapport-building expertise
- Efficient multitasking abilities
- Active listening and empathy skills
- Awareness of health and wellness
- Microsoft Office proficiency
- Strong administrative organization
Certification
- Emergency First Aid with CPR C & AED, Vancouver First Aid St Mark James Training, 2023
- Sexual assault in children and young population, Ministerio de Desarrollo Social de Chile, 2022
- Parental Assessment, Fundación Ideas para la Infancia, Chile, 2016
- Teamwork Skills, Pontificia Universidad Católica de Valparaíso, Chile, 2016
- Health Promotion and Social Determinants, Universidad de Chile, 2014
Additional Information
Willing to relocate
Bilingual: English and Spanish.
Timeline
Child Education Assistant
Church Tabernáculo Bíblico Bautista El Redentor
02.2024 - Current
Building Cleaner
Master Cleaners
08.2023 - Current
Child and Youth Care Coordinator
Servicio Nacional de Protección Especializada a la Niñez y Adolescencia
05.2022 - 01.2023
Child and Youth Care Advisor
Servicio Nacional de Protección Especializada a la Niñez y Adolescencia
10.2021 - 04.2022
Customer Service and Health Support worker
Servicio Nacional de Menores
04.2016 - 09.2021
Settlement Worker, Immigrants, and Newcomers Volunteer
Servicio Jesuita a Migrantes
08.2014 - 04.2014
Social Worker, Mental Health Services
Hospital Doctor Sótero Del Río
04.2013 - 08.2015
Master of Social Work -
Pontificia Universidad Católica
Bachelor of Social Work - Social Politics
Pontificia Universidad Católica
- Emergency First Aid with CPR C & AED, Vancouver First Aid St Mark James Training, 2023
- Sexual assault in children and young population, Ministerio de Desarrollo Social de Chile, 2022
- Parental Assessment, Fundación Ideas para la Infancia, Chile, 2016
- Teamwork Skills, Pontificia Universidad Católica de Valparaíso, Chile, 2016
- Health Promotion and Social Determinants, Universidad de Chile, 2014
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