Camila Suleymanov
Thornhill
Summary
Compassionate and organized receptionist with approximately two years of part-time experience working in a nursing home environment. Experienced in front-desk operations, resident and family communications, appointment coordination, and administrative support within a healthcare setting. Recognized for professionalism, strong interpersonal skills, and the ability to provide welcoming and efficient service to clients, families, and multidisciplinary healthcare teams. seeking a receptionist position in a home care nursing clinic where strong communication and organizational skills can support quality patient care.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
O'Niell Centre - Nursing Home
01.2024 - Current
- Served as the first point of contact for residents, families, visitors, and healthcare staff in a long-term care facility
- Answered and directed high volumes of phone calls, ensuring timely communication with nursing and administrative teams
- Scheduled appointments and coordinated visits while maintaining accurate records and calendars
- Assisted families and visitors with inquiries, providing clear information in a respectful and supportive manner
- Maintained resident information and performed data entry while adhering to confidentiality and privacy standards
- Supported daily administrative operations including filing, document preparation, and correspondence
- Collaborated with nursing staff to facilitate smooth clinic and facility workflow
- Maintained a clean and organized reception area for patient comfort.
Receptionist Administrator
STT Security
North York
08.2020 - 12.2023
- Managed front desk operations, greeted clients, and handled incoming calls and inquiries to create a welcoming environment.
- Scheduled installation and service appointments for residential and commercial security systems.
- Coordinated daily schedules for field technicians to optimize service delivery and reduce wait times.
- Prepared accurate quotes, invoices, and service agreements for security system installations to facilitate smooth transactions.
- Maintained client records and updated company database with accurate information.
- Processed payments and tracked outstanding balances.
- Communicated with suppliers regarding equipment orders and inventory availability.
- Assisted management with administrative tasks, filing, and document preparation.
- Ensured confidentiality of sensitive client security information.
Veterinary Receptionist
Bayview Village Veterinary Clinic
North York
02.2018 - 07.2020
- Greeted clients and pets in a professional and compassionate manner.
- Scheduled medical appointments, surgeries, and follow-up visits.
- Handled high-volume phone calls, addressing client inquiries about services, treatments, and pet care to enhance customer satisfaction.
- Managed payments and insurance claims, ensuring accurate billing records for streamlined financial operations.
- Managed patient files and ensured confidential handling of medical records.
- Collaborated with veterinarians and technicians to facilitate efficient daily clinic operations and improve patient care.
- Assisted with administrative tasks including inventory tracking and ordering supplies.
- Provided clear communication to pet owners regarding appointment instructions and aftercare procedures.
- Assisted veterinarians by preparing examination rooms for patient visits.
Education
High School Diploma -
Thornhill Secondary School
Thornhill, ON06-2019
Skills
- Email & multi-line phone systems
- Office equipment (printer, scanner, fax)
- Microsoft Office (Word, Outlook, Excel)
- Electronic scheduling systems
- Healthcare reception & front-desk management
- Patient, resident, & family communication
- Appointment scheduling & coordination
- Telephone triage and message management
- Medical documentation & data entry
- Customer service in healthcare settings
- Confidentiality & privacy compliance
- Multitasking in fast-paced environments
- Team collaboration and coordination
Timeline
Medical Receptionist
O'Niell Centre - Nursing Home
01.2024 - Current
Receptionist Administrator
STT Security
08.2020 - 12.2023
Veterinary Receptionist
Bayview Village Veterinary Clinic
02.2018 - 07.2020
High School Diploma -
Thornhill Secondary School