Camila Santos
Montreal,Canada
Summary
Detail-oriented and results-driven collections professional with extensive experience in accounts receivable, collections, and financial operations. Proven ability to manage collections, reconcile accounts, and ensure accurate and timely billing while maintaining strong client relationships. Adept at problem-solving, dispute resolution, and process optimization to enhance efficiency and cash flow. Skilled in streamlining financial workflows and maintaining accurate records in fast-paced environments.
Overview
12
12
years of professional experience
Work History
AR & Billing Specialist
NRI Distribution
03.2022 - Current
- Manage end-to-end billing processes, ensuring timely and accurate invoicing for multiple accounts
- Oversee collections efforts, follow up on overdue payments, and resolve disputes to maintain cash flow
- Reconcile client accounts, process adjustments, and handle chargebacks to maintain financial accuracy
- Collaborate with cross-functional teams to enhance billing efficiency and streamline workflows
- Monitor aging reports, proactively addressing delinquencies to minimize risk
Accounting Clerk – Accounts Receivable
West Coast Reduction Ltd.
08.2020 - 03.2022
- Managed daily invoicing, payment applications, and collections processes to ensure accurate accounts receivable records
- Investigated billing discrepancies and processed adjustments to resolve customer disputes
- Assisted in financial reporting, month-end close, and account reconciliations
- Supported cash forecasting and credit analysis to optimize revenue management
Administrative Assistant
Macdonald Shymko & Company Ltd.
10.2019 - 08.2020
- Assisted with billing, expense tracking, and financial documentation for client accounts
- Provided support in accounts receivable follow-ups and payment processing
Concierge Lounge Attendant
Marriott Hotel
06.2017 - 10.2019
- Delivered high-level customer service and account management for VIP guests
Business Manager
Ticket
06.2013 - 01.2017
- Developed and executed strategies to increase credit card adoption, enhance customer retention, and drive revenue growth through targeted marketing campaigns, strategic partnerships, and product optimizations
- Ensured compliance with financial regulations, actively monitored credit risk, and implemented policies to minimize fraud and delinquency, maintaining a balanced approach between risk management and profitability
Education
Bachelor of Business Administration - Accounting Concentration
Acsenda School of Management
Vancouver, BC01.2020
MBA - Business Management
Faculdade Maurício de Nassau
Recife, PE01.2009
Bachelor of Economics -
Universidade Federal Rural de Pernambuco
Recife, PE01.2004
Skills
- Billing & Invoicing: Expertise in managing end-to-end billing cycles, ensuring accuracy and compliance with company policies
- Accounts Receivable & Collections: Strong background in credit control, dispute resolution, and cash application to minimize outstanding balances
- Financial Reconciliation: Proficient in analyzing account discrepancies, processing adjustments, and reconciling payments for accurate reporting
- ERP & Accounting Systems: Experienced with Aspire, QuickBooks, SAP, NetSuite, and other financial software for billing and collections
- Process Improvement: Skilled in identifying inefficiencies, implementing automation, and optimizing workflows to enhance financial operations
- Client Relationship Management: Effective communicator with a proactive approach to resolving payment issues and maintaining strong client relationships
Languages
Timeline
AR & Billing Specialist
NRI Distribution
03.2022 - Current
Accounting Clerk – Accounts Receivable
West Coast Reduction Ltd.
08.2020 - 03.2022
Administrative Assistant
Macdonald Shymko & Company Ltd.
10.2019 - 08.2020
Concierge Lounge Attendant
Marriott Hotel
06.2017 - 10.2019
Business Manager
Ticket
06.2013 - 01.2017
MBA - Business Management
Faculdade Maurício de Nassau
Bachelor of Economics -
Universidade Federal Rural de Pernambuco
Bachelor of Business Administration - Accounting Concentration
Acsenda School of Management
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