Summary
Overview
Work History
Education
Skills
Timeline
Generic

Camila Perla

Toronto,ON

Summary

Polite and professional, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Hardworking and passionate job seeker ready to help team achieve company goals.

Overview

1
1
year of professional experience

Work History

Customer Service Agent

Blackhawk Network
05.2021 - 04.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Manage over 50 customers calls per day
  • Adapted to new applications and maintained knowledge of current technologies

Volunteer

Foundation
06.2021 - 08.2021
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Guided troubled individuals to tools and resources necessary for healing.

Education

School of Community And Health Studies - Early Childhood Education

Centennial College of Applied Arts And Technology
Scarborough, ON
07.2024

Skills

  • Customer Relations
  • Reading Comprehension
  • Issue and Complaint Resolution
  • Problem Resolution
  • Customer Service
  • Understanding Customer Needs
  • Speak Spanish and English
  • Team Work
  • Flexible and Adaptable

Timeline

Volunteer

Foundation
06.2021 - 08.2021

Customer Service Agent

Blackhawk Network
05.2021 - 04.2022

School of Community And Health Studies - Early Childhood Education

Centennial College of Applied Arts And Technology
Camila Perla