Camila Pachon Chala
Ancaster,ON
Summary
Dynamic customer service specialist with a versatile background in front desk operations. Excels in problem-solving, team collaboration, and strategic planning, contributing to improved customer experiences and operational efficiency.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Budds BMW
Oakville, ON
11.2022 - 12.2023
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Drafted professional business documents, spreadsheets and correspondence.
Customer Service Manager
Guzman dentistry
Mississauga, Ontario
12.2021 - 11.2022
- Managed customer inquiries and resolved issues effectively.
- Trained staff on customer service best practices and protocols.
- Oversaw scheduling to ensure adequate coverage during peak hours.
- Collaborated with dental team to address patient concerns promptly.
- Facilitated communication between patients and dental professionals efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Front Desk /Customer Service
Monaco Cuts - Alaa Hammadi
Hamilton, ON
09.2019 - 12.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
Call Center Representative
Fanatics, Inc
07.2019 - 11.2019
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Managed high-volume inbound calls while maintaining a positive attitude.
- Resolved customer inquiries regarding order status and product information effectively.
Education
High School Diploma -
Home school
Stoney Creek, ONSkills
- Customer relationship management
- Scheduling coordination
- Team collaboration
- Problem solving
- Attention to detail
- Adaptability to changes
- Strategic planning
Languages
Timeline
Front Desk Receptionist
Budds BMW
11.2022 - 12.2023
Customer Service Manager
Guzman dentistry
12.2021 - 11.2022
Front Desk /Customer Service
Monaco Cuts - Alaa Hammadi
09.2019 - 12.2021
Call Center Representative
Fanatics, Inc
07.2019 - 11.2019
High School Diploma -
Home school