Camila Olalde

As a Payment Receivables Specialist at Sabre, I played a crucial role in managing and optimizing travel agencies legal and technical onboarding on Sabre and on their payment procedures.

• Receive legal contracts from executives, verify all policies are met according to stablish procedures, translate contract information into SAP, Salesforce, and Sabre itself data.
• Successfully managed diverse accounts, ensuring accuracy and efficiency in all financial transactions 92% accuracy in financial sector KPIs as average within 2 years.
• Generate regular reports on receivables status, accounts feature enhancements and other relevant metrics.
• Provide insights and recommendations for improving efficiency in receivables and contract processing.
• Ensure compliance with financial regulations and company policies in all receivables processes.
• Stay informed about changes in financial regulations that may impact payment processing.
• Collaborate with internal teams to implement effective strategies for collections.

• Responsible for managing some demanding global accounts and its specifics technical settings and procedures.
• Serve as primary point of contact for customers seeking technical assistance or guidance regarding Sabre Reservation system. GDS
• Successfully, manage more that 30 cases per day resulting in more that 95% customer satisfaction in quarterly KPIs.
• Diagnose and troubleshoot intricate technical issues reported by customers, identifying root causes, and implementing effective solutions.
• Escalate complex issues to appropriate teams or senior management, ensuring prompt resolution and customer satisfaction.
• Document troubleshooting steps, resolutions, and customer interactions for future reference and knowledge sharing in Salesforce.
• Develop deep understanding of product's features, functionality, and capabilities. Stay updated
• Collaborate with cross-functional teams, including product development and quality assurance, to prioritize and implement enhancements.
• Contribute to develop and maintenance of support documentation, including FAQs, troubleshooting guides, and knowledge base articles.

*Had the opportunity to assist the account management and marketing team on their quest to instruct travel agencies on agency security measures by giving a webinar to all Brazilians account executives and agency owners.

*2020 SHS- Hospitality solutions - Associate rate management specialist – 6-month period.

• As part of cross-functional collaboration at pandemic time, I was asked to collaborate part-time at Hospitality solution sector by loading, up-dating hotel rates on Central Reservations system (CRS) Synxis several GDS systems as Sabre – Amadeus- Worldspan – Galileo.

• Provide technical support to travel agents through different communication channels, Salesforce, inbound calls, mail, CRM case.
• Conduct logical analysis of complex customer issues associated with Sabre Reservations products by thorough troubleshooting.
• Manage more that 40 cases per day and successfully achieve more that 85% of customer satisfaction consecutively.
• Track each issue through Salesforce system.
• Communicate and escalate urgent and sensitive issues according to SLAs.
• Manage daily responsibilities with effective time manner, own technical development, and growth.
• Specialized in Brazilian market technical procedures specificities.

• Analyze pricing strategies, prepare quotations, and manage pricing-related processes for international trade transactions.
• Conduct market research, evaluate pricing trends, and collaborating with cross-functional teams to develop competitive pricing strategies that maximize profitability and support business objective.
• Collaborate with sales, marketing, and product teams to develop pricing strategies for products and services offered in international markets.
• Analyze cost structures, profit margins, and pricing models to determine optimal pricing levels that balance competitiveness and profitability.
• Prepare and submit accurate and competitive price quotations for international trade transactions, ensuring compliance with company policies and customer requirements.
• Coordinate with sales representatives, procurement teams, and logistics partners to obtain necessary information and inputs for quoting.

• Provide efficient assistance by phone and email by facilitating medical insurance coverage for individuals traveling or residing abroad.
• Assisting clients with claims processing and providing support for medical emergencies and healthcare services in foreign countries.
• Managed approximately more than 80 incoming calls per shift with steady result of 99% of customer satisfaction along 2 years.
• Provide support and assistance to clients in medical emergencies, including coordinating medical evacuation, repatriation, and hospitalization services.
• Collaborate with emergency response teams, medical facilities, and transportation providers to ensure timely and appropriate care for clients.
• Track every interaction in AMA system.