Camila Hoyos
Toronto,ON
Summary
Compassionate Personal Support Worker with experience in providing emotional and physical support to clients in home care settings. Strengths include strong interpersonal skills, patience, and the ability to manage stressful situations effectively. Previously contributed to improving quality of life for individuals by creating comfortable environments, promoting independence, and fostering positive relationships.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Externanship Personal Support Worker
AgeCare Trilogy
Toronto, Ontario
09.2024 - 11.2024
- Provided personal care assistance and support to clients, including bathing, dressing, grooming, toileting and mobility.
- Monitored changes in the client's condition and reported any concerns immediately to supervisor or physician.
- Followed safe lifting and transferring techniques to transport residents.
- Provided emotional support to clients while encouraging independence.
- Helped clients get in and out of beds and wheelchairs.
- Monitored health and well-being of clients and reported significant health changes.
- Recorded detailed notes on patient's condition in accordance with agency policy.
Costumer Services
seccan
Toronto, Ontario
05.2024 - 09.2024
- Responded to customer emails with accurate product and service information.
- Performed data entry of customer orders into the company's order management system.
- Generated reports on customer feedback, trends, and other metrics for management review.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Updated databases with new and modified customer data.
Education
Some College (No Degree) - Personal Support Worker
Medix College
11-2024
Bachelor of Psychology - Psychology
University Incca of Colombia
Colombia10-2015
Skills
- Dementia Care
- Palliative Care
- Clinical Documentation
- Toileting assistance
- Emotional Support
- Personal Hygiene Assistance
- Disability Support
- ADL Assistance
- Documentation
- Problem-Solving
Certification
- Standard first AID & CPR (C) HPC certified.
- Crisis prevention nonviolent training certified.
- Palliative Care certified.
Languages
English
Professional
Spanish
Professional
Timeline
Externanship Personal Support Worker
AgeCare Trilogy
09.2024 - 11.2024
Costumer Services
seccan
05.2024 - 09.2024
Some College (No Degree) - Personal Support Worker
Medix College
Bachelor of Psychology - Psychology
University Incca of Colombia
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