Hi, I’m
Camila Falco
Newmarket
Summary
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
7
years of professional experience
1
Certification
Work History
Winners & HomeSense
Cashier
04.2025 - Current
Job overview
- Processed customer transactions accurately and efficiently in high-volume environment.
- Collaborated with team members to maintain cleanliness and organization of work area.
- Implemented upselling techniques, enhancing the overall customer experience.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
CannaEra
Budtender
06.2024 - 05.2025
Job overview
- Provide product knowledge and recommendations tailored to customer preferences and needs.
- Ensure compliance with cannabis regulations and ID verification procedures.
- Maintain organized inventory and assist with merchandising displays.
- Deliver excellent customer service in a fast-paced retail environment.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Trained new staff on operational procedures and customer service best practices.
- Developed in-depth knowledge of cannabis strains, products, and consumption methods for informed recommendations.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
Dairy Queen
Senior Associate
09.2023 - 03.2024
Job overview
- Supervised team operations during shifts and ensured consistent product quality.
- Trained new employees and supported them in learning store systems.
- Handled customer inquiries and resolved issues with professionalism.
Home Depot
Cashier / Service Desk Associate
04.2022 - 11.2023
Job overview
- Assisted customers with transactions, returns, and product information.
- Provided excellent service to ensure customer satisfaction and loyalty.
- Collaborated with multiple departments to resolve order and product issues efficiently.
- Trained new team members on operational procedures and customer engagement techniques.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Pet Valu
Part-Time Key Holder
10.2021 - 03.2022
Job overview
- Managed store opening and closing duties, including cash handling.
- Assisted the owner with ordering products and managing inventory.
- Helped customers choose products suited to their pets’ needs.
Dairy Queen
Key Holder / Cashier
06.2020 - 06.2021
Job overview
- Handled cash, trained new hires, and ensured smooth shift operations.
- Created a welcoming environment by providing attentive and friendly service.
McDonald's
Cashier
08.2018 - 07.2019
Job overview
- Processed customer orders efficiently and maintained a clean work area.
- Provided assistance to customers with special requests or accessibility needs.
Education
Cardinal Carter Catholic High SchoolAurora, ON
Ontario Secondary School Diploma
01.2022
Skills
- Customer Service
- POS system operation
- Building customer loyalty
- Strong communication and problem-solving skills
- Leadership & Organization
- Work ethic and integrity
- Time management skills
- Cash handling
- Reliability and punctuality
- Inventory management/ control
- Customer education
- Sales proficiency
Certification
CannSell Certification
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cashier
Winners & HomeSense
04.2025 - Current
Budtender
CannaEra
06.2024 - 05.2025
Senior Associate
Dairy Queen
09.2023 - 03.2024
Cashier / Service Desk Associate
Home Depot
04.2022 - 11.2023
Part-Time Key Holder
Pet Valu
10.2021 - 03.2022
Key Holder / Cashier
Dairy Queen
06.2020 - 06.2021
Cashier
McDonald's
08.2018 - 07.2019
Cardinal Carter Catholic High School
Ontario Secondary School Diploma