Camila Cuervo
Etobicoke,Canada
Summary
Highly skilled in experience through interaction with co-workers and customers. Consistent positive interactions with customers and knowledge of time management, multitask and the ability to adapt to customer needs in a professional manner and provide them with the right solution. Professional beauty consultant equipped for delivering exceptional client experiences. Adept at skincare analysis, makeup application, and personalized product recommendations. Strong collaborator focused on achieving results and adapting to evolving needs. Dependable team player known for effective communication and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Beauty Consultant
Chatters, Canada
01.2021 - Current
- Provided customers with assistance as a Beauty Consultant
- Welcome the customers into the store providing them with information about the services we offered
- Fostered long-term relationships with clients by offering tailored advice, ensuring repeat business and loyalty.
- Assisted customers in finding suitable products within budgets without compromising quality or personal preferences.
- Handled returns or exchanges courteously while adhering to company policies.
- Contributed to visual merchandising efforts by creating attractive displays that showcased featured products effectively.
Call Centre Representative
Teleperformance
01.2018 - Current
- Company Overview: Call Centre Agent
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Responsible for providing timely answers to customers
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Beauty Advisor
Sephora
01.2022 - 09.2022
- Provided customers with interactive knowledge regarding beauty products and recommendations on the preferences according to their makeup and skincare needs
- Help with assistance in the front desk with their purchases
- Display an exceptional image and body language in accordance with the Sephora grooming guidelines
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
Beauty Advisor
Shoppers Drug Mart Canada
04.2021 - 05.2022
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns
- Educate clients on skin care procedures and products
- Provided excellent customer service and skin care treatments to all clients
- Maintained adequate supply of materials, supplies and equipment
- Built deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty
- Retained products, service and company policy knowledge to serve as resource for both coworkers and customers
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Associate
Winners, Canada
02.2020 - 03.2021
- Provided customers with assistance in all sections of department store
- Carefully maintained maximum organization of all products in warehouse
- Greeted and welcomed customers at the front door
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Diploma - Makeup for Media and Creative Arts
Sheridan College
01.2021
Communications and Media Fundamentals
Centennial College
01.2018
English Advanced level -
International Academy of Canada
01.2017
Photography II Semester -
Workshop Five
01.2016
English Intermediate level -
British Council
01.2015
Skills
- Hardworking & Responsible
- Retail experience
- Interpersonal Communications
- Client Relationship Building
- Customer Relations & Retention
- Client Focused Service Approach
- Detail Oriented & Self-disciplined
- Time Management
- Punctual & Energetic
- Problem Identification & Resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
References
Available Upon Request
Timeline
Beauty Advisor
Sephora
01.2022 - 09.2022
Beauty Advisor
Shoppers Drug Mart Canada
04.2021 - 05.2022
Beauty Consultant
Chatters, Canada
01.2021 - Current
Associate
Winners, Canada
02.2020 - 03.2021
Call Centre Representative
Teleperformance
01.2018 - Current
Communications and Media Fundamentals
Centennial College
English Advanced level -
International Academy of Canada
Photography II Semester -
Workshop Five
English Intermediate level -
British Council
Diploma - Makeup for Media and Creative Arts
Sheridan College
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