CAMILA CASTILLO
Kamloops,BC
Overview
5
5
years of professional experience
Work History
Infrastructure Administrator
City of Kamloops
01.2022 - Current
- Led a team in driving and supporting a Fire department infrastructure refresh project, showcasing exceptional attention to detail, refined problem-solving skills, organization, and critical thinking
- Successfully managed and maintained a VMware server environment comprising 500+ servers and their logs
- Collaborated in the creation of streamlined processes for onboarding, offboarding, and position changes of more than 900 employees using AD,M365,AZ
- Developed and maintained an extensive collection of documentation encompassing technical and non-technical processes for the organization
- Played a key role in managing vendor relationships and SaaS assets within the team
- Provided level 3 technical support with a focus on delivering excellent customer service
- Possess vast expertise in M365, project management, and resolving technical and process-related challenges within the organization
- I collaborated with vendors and worked with the legislation team to ensure the functionality and accuracy of systems displaying municipal election results as the I.T team lead
- Key team member on IT modernization project assisting with infrastructure for AD and M365; migrating from legacy system
- Worked in team-driven environments and communicated effectively with stakeholders.
- Provided onboarding and training for newly hired employees, offering positive reinforcement.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
Technical Support Specialist
I.T. ISIN
08.2020 - 01.2022
- Responsible for providing remote support for clients and client networks,
- Showed the ability to work and communicate effectively by collecting information from clients to determine and resolve their technical issue
- Responsible for administrative work, level 1 support, scheduling calls and sorting tickets based on priority
- Worked closely with active directory, cloud servers, exchange, deployment of workstations and equipment
- Comfortable working in time-sensitive environment with deadlines and interruptions while effectively updating and creating documentation
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Walked individuals through basic troubleshooting tasks.
- Assisted with updating technical support best practices for use by team.
Software Developer (Co-op)
Hummingbird Drones
05.2020 - 08.2020
- Discussed issues with team members to provide resolution and apply best practices.
- Updated old code bases to modern development standards, improving functionality.
- Participated in software field testing to verify performance of developed projects.
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
- Managed and maintain camera across the Yukon to surveille for wildfires
- Maintained the companies web-app through AWS, using EC2, clusters, mechanical Turk and S3 cloud
- Showed the ability to work and communicate effectively while working remotely, through constant communication and updates via zoom meetings, emails and texts
- Learned fundamentals of Docker, Kubernetes and enhanced React.js and Git skills to be able to maintain and modify code.
Teacher Assistant
Thompson Rivers University
01.2019 - 04.2020
- Worked at the Computer Science help center, orientating students with their assignments, explaining concepts and helping them achieve the wished result
- Followed grading scheme and provided constructive feedback on programming assignments to improve programming technique and efficiency
- Interacted with many computer science students creating connections so that they feel safe and confident to ask for help when needed.
- Supported student learning objectives through personalized and small group assistance.
- Helped professor recognize learning issues evidenced in one-to-one support instruction.
Junior System Analyst (Co-op)
City of Edmonton
09.2018 - 04.2019
- Developed and demonstrated ability to conduct requirement analysis and troubleshooting steps with proven attention to detail
- Ability to adapt quickly to a fast-paced environment showing teamwork skills working with more than three teams within the IT branch to complete large volumes of work daily
- Configured, supported, upgraded, and deployed network equipment, including switches routers, wireless
- AP’s and other network devices
- Produced technical and procedural documentation for specific Network services and for disaster recovery protocols demonstrating strong written communication skills
- Proved to be a responsible well-organized multi-tasker by completing different tasks in a timely manner
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor - Computing Science
Thompson Rivers University
2021
High School Diploma -
Academia Britanica Cuscatleca (El Salvador British School)
El Salvador06.2016
International Baccalaureate -
IB Diploma - Academia Britanica Cuscatleca
06.2016
Skills
- Infrastructure: VMware, M365, Azure, Active Directory, GPO,RDP, VPN
- Programming Languages: Java, GUI, Python, C#,C, C, HTML/CSS, JScript, React
- Design: Software architecture/ SDLC, Documentation
- Networks: TCP/IP, OSPF, DNS, DSL, DHCP, configure, upgrade and install switches, routers, AP’s, subnet masks,
- Soft: Goal/result oriented, Team player, Energetic, Motivated, Organized,Detail oriented, Focused, fast-learner
Timeline
Infrastructure Administrator
City of Kamloops
01.2022 - Current
Technical Support Specialist
I.T. ISIN
08.2020 - 01.2022
Software Developer (Co-op)
Hummingbird Drones
05.2020 - 08.2020
Teacher Assistant
Thompson Rivers University
01.2019 - 04.2020
Junior System Analyst (Co-op)
City of Edmonton
09.2018 - 04.2019
Bachelor - Computing Science
Thompson Rivers University
High School Diploma -
Academia Britanica Cuscatleca (El Salvador British School)
International Baccalaureate -
IB Diploma - Academia Britanica Cuscatleca
Similar Profiles
Madison BaxterMadison Baxter
Mechanic at City of KamloopsMechanic at City of Kamloops
Kerri WilsonKerri Wilson
Customer Relations Representative at City of KamloopsCustomer Relations Representative at City of Kamloops
Apaar GrewalApaar Grewal
Head Coach at CITY OF KAMLOOPSHead Coach at CITY OF KAMLOOPS
Will HorneWill Horne
Utility Services Supervisor - Operations at City of KamloopsUtility Services Supervisor - Operations at City of Kamloops
Nick PennerNick Penner
Certified Train Conductor at CNCertified Train Conductor at CN