Camila Carvalho
Oakville,ON
Summary
Results-driven professional with a strong background in business analysis and client service. Demonstrated success in optimizing processes and developing marketing strategies that drive sales and enhance customer engagement.
Overview
13
13
years of professional experience
Work History
Owner
Brechó Mandala
São José dos Campos, São Paulo
09.2021 - Current
- Developed marketing strategies to promote store events and sales.
- Trained staff on customer service and sales techniques.
- Curated and organized inventory for optimal customer experience.
- Managed daily operations of a second-hand clothing store.
Senior Business Analyst
Editora Poliedro
São José dos Campos, São Paulo
03.2017 - 10.2017
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Analyzed existing systems and processes, identified gaps and recommended improvements.
- Conducted stakeholder interviews to understand user needs and preferences.
- Developed new analytical systems to improve essential business metrics visibility.
Sales Consultant
Raiz Latina
São José dos Campos, São Paulo
06.2015 - 09.2015
- Developed and maintained relationships with clients to increase sales revenue.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Sales Consultant
Conexão Desenvolvimento Empresarial
São José dos Campos, São Paulo
04.2013 - 05.2014
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Adapted communication strategies to enhance customer interactions and foster long-term engagement.
- Analyzed customer needs and identified solutions to meet their requirements.
Education
BBA -
Faculdade Ruy Barbosa
Salvador, BA07-2010
Skills
- Marketing strategy
- Customer service
- Business analysis
- Client service
- Customer relations
- Capital pursuit
- Investor relations
- Competitive analysis
Languages
Portuguese
Native/ Bilingual
Spanish
Full Professional
English
Limited
Timeline
Owner
Brechó Mandala
09.2021 - Current
Senior Business Analyst
Editora Poliedro
03.2017 - 10.2017
Sales Consultant
Raiz Latina
06.2015 - 09.2015
Sales Consultant
Conexão Desenvolvimento Empresarial
04.2013 - 05.2014
BBA -
Faculdade Ruy Barbosa