Resourceful and experienced worker offering expertise in customer service, bookkeeping and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Camila De Moraes Beluco
Strathmore,Alberta
Summary
Overview
8
years of professional experience
1
Certification
Work History
Boulevard TravelCalgary, AB
Senior Travel Specialist
06.2018 - Current
Job overview
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Helped senior managers make effective decisions based on current and accurate reporting.
- Implemented automated office systems, optimizing client and data communications as well as records management.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained company's social media presence by posting messages, answering posts and monitoring responses.
- Increased customer engagement through social media.
- Tested programs and databases to identify issues and make necessary modifications.
- Performed integration testing before launching applications.
- Wrote quality codes to program complete applications.
Petro Staff InternationalCalgary, AB
Administration Manager
05.2021 - 01.2022
Job overview
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Responded to inbound inquiries regarding accounts and payments.
- Used accounting software to reconcile accounts, track income and generate invoices.
- Answered questions and provided information to customers about new software or hardware.
- Offered new customers training to reduce frustration and improve customer satisfaction.
Aloft Calgary UniversityCalgary, AB
Front Desk Talent
11.2017 - 08.2018
Job overview
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Completed check-ins and directed guests to rooms and facilities.
- Maintained energy and enthusiasm in afast-paced environment.
Novotel Sao Jose dos CamposSao Jose Dos Campos, SP - Brazil
Receptionist
08.2014 - 07.2017
Job overview
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Resolved service-related problems and documented actions in system.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Education
Southern Alberta Institute of Technology (SAIT)Calgary, AB
Diploma Travel And Tourism from Tourism -Travel Studies
04.2019
University Overview
Universidade PaulistaSao Paulo, Brazil
Bachelor in Hotel Management from Hospitality
12.2011
University Overview
Skills
- Verbal and Written Communication
- Document and File Management
- Database and Client Management Systems
- Phone and Email Etiquette
- Confidentiality and Data Protection
- Multitasking and Time Management
- Tech Savviness
- Problem Solving
- Attention to detail
- Organization
- Customer Service
- Record Reconciliation
Certification
- Unlicensed Real Estate Assistant, CREB
- Applied Bookkeeping Certificate, NAIT (Northern Alberta Institute of Technology)
Timeline
Administration Manager
Petro Staff International
05.2021 - 01.2022
Senior Travel Specialist
Boulevard Travel
06.2018 - Current
Front Desk Talent
Aloft Calgary University
11.2017 - 08.2018
Receptionist
Novotel Sao Jose dos Campos
08.2014 - 07.2017
Southern Alberta Institute of Technology (SAIT)
Diploma Travel And Tourism from Tourism -Travel Studies
Universidade Paulista
Bachelor in Hotel Management from Hospitality
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