Camila Avila
Surrey
Summary
Skilled ESL Instructor versed in using effective and efficient methods of teaching while focusing on individual student needs. Experience teaching ESL to students from different cultural backgrounds. Leverages positive, affirming approaches to encourage learning and assimilation.
Overview
6
6
years of professional experience
Work History
ESL Teacher - Teens, Adults and Seniors
Smart Training Society SAS
08.2021 - 09.2023
- Educated students in basic and advanced English grammar and conversational speaking.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Coached students on English pronunciation and intonation for eloquent conversation.
- Set assessments to measure student progress and identify growth opportunities.
- Attended workshops to learn about student motivation and engaging learning activities.
- Facilitated small group and individual instruction to maximize student learning.
Customer Care Agent
Scotiabank Customer Contact Center
01.2020 - 08.2021
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Logged call information and solutions provided into internal database.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Practice Teacher - 11th Grade
High School Suroriental
04.2019 - 07.2019
- Planned lessons according to district standards to cover requirements and prepare for standardized tests.
- Taught students subject-specific material, learning strategies, and social skills.
Practice Teacher - 5th Grade
Primary School Superior
04.2019 - 07.2019
- Planned lessons according to district standards to cover requirements and prepare for standardized tests.
- Taught students subject-specific material, learning strategies, and social skills.
Practice Teacher - 1st to 4th Grade
Primary School Hans Drews Arango
10.2017 - 05.2018
- Planned lessons according to district standards to cover requirements and prepare for standardized tests.
- Taught students subject-specific material, learning strategies, and social skills.
Practice Teacher - 3rd Grade
Primary School Kennedy
09.2017 - 11.2017
- Planned lessons according to district standards to cover requirements and prepare for standardized tests.
- Taught students subject-specific material, learning strategies, and social skills.
Education
Bachelor's in Bilingualism Emphazised in English - Linguistics
University Tecnologica De Pereira
Pereira, Colombia12.2020
Skills
- Curriculum Development
- Testing and Grading
- Classroom Management
- Student Assessment
- Student Records Management
- Lesson Plan Development
- Fluent in English and Spanish
- Extensive English and Spanish Grammar Knowledge
- Interactive Teaching
- Vocabulary Enrichment
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
ESL Teacher - Teens, Adults and Seniors
Smart Training Society SAS
08.2021 - 09.2023
Customer Care Agent
Scotiabank Customer Contact Center
01.2020 - 08.2021
Practice Teacher - 11th Grade
High School Suroriental
04.2019 - 07.2019
Practice Teacher - 5th Grade
Primary School Superior
04.2019 - 07.2019
Practice Teacher - 1st to 4th Grade
Primary School Hans Drews Arango
10.2017 - 05.2018
Practice Teacher - 3rd Grade
Primary School Kennedy
09.2017 - 11.2017
Bachelor's in Bilingualism Emphazised in English - Linguistics
University Tecnologica De Pereira
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