CAMILA ARNOLD
Petaluma
Summary
Trilingual English-Portuguese-Spanish professional with over 10 years of expertise in logistics optimization, international operations, and export management. I bring a proven track record in streamlining financial processes, ensuring compliance with international regulations, and leading cross-functional teams in high-pressure environments. Known for my strong communication skills and ability to adapt to diverse cultural settings, I excel in implementing strategic solutions for efficient export operations. My expertise includes navigating customs regulations, meeting tight deadlines, and optimizing shipment logistics. Moving forward, I am eager to leverage my project management and international trade experience to contribute to a results-driven organization.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Shipping & Logistics Manager
Jacquard Products
03.2025 - Current
- Oversee end-to-end domestic and international shipping operations (LTL, FTL, parcel, export), including hazardous materials, ensuring compliance, accuracy, and on-time delivery.
- Support consistent monthly invoicing of approximately $800K, aligning shipping execution with revenue and customer fulfillment targets.
- Obtain freight quotes, negotiate carrier rates, and select cost-effective transportation solutions while maintaining service quality.
- Manage DTC fulfillment via Shopify, ensuring accurate order processing, documentation, and customer communication.
- Maintain frequent customer contact to provide shipping quotes, prepare paperwork, resolve issues, and ensure satisfaction.
- Collaborate closely with Production and Inventory by monitoring stock levels and proactively sharing out-of-stock and low-SKU reports to support production planning.
- DOT Hazardous Materials Certified, responsible for proper handling, documentation, and regulatory compliance.
Office Manager
GHS Landscaping
10.2022 - 03.2025
- Manage company-wide spending, ensuring daily financial commitments remained under USD 4K to optimize cash flow.
- Serve as the company’s second-in-command in the president’s absence, managing daily operations and leading a team of 3.
- Coordinate vendor relationships and negotiations with suppliers, secure discounts, and reduce service fees.
- Digitized and organized company records to improve accessibility for audits and financial tracking.
- Prepared contracts and invoices, ensuring accuracy and compliance with service agreements.
Export Analyst
DHL Express
02.2018 - 02.2022
- Supervised high-profile accounts, including Nespresso, Zara and Bosch, overseeing the coordination of at least 350 daily shipments and achieving a 96% on-time delivery success rate, ensuring seamless logistics for critical global clients.
- Organized monthly strategy meetings with clients to mitigate risks, resulting in enhanced logistics processes, a reduction in shipment damages, and fewer documentation errors.
- Generated detailed daily reports tracking taxes and shipments, leading to more accurate tax filings and improved financial transparency.
- Resolved customs challenges by implementing solutions that minimized shipment delays, saving clients time and reducing costs.
Backline Support Specialist
DHL Express
03.2015 - 02.2018
- Provided large-scale project management, handling over 100 daily cases transferred from Frontline, resolving complex issues such as lost, delayed, or damaged shipments, with a targeted resolution time of 3 days.
- Analyzed and resolved complex logistical issues, guiding clients through complex customs processes, assisting with documentation such as Import Licenses (LI), Declarations of Import (DI), and Certificate of Origin, improving delivery accuracy and reducing delays by 20%.
- Oversaw customs inspections and collaborated with Brazilian regulatory bodies (ANVISA, MAPA) to facilitate the release of shipments at major airports in Sao Paulo state.
Shipping Assistant
DHL Express
03.2012 - 03.2015
- Solved 70 daily customer problems, providing shipment tracking, quotes, project documentation, and support with required information while ensuring compliance with shipping restrictions.
- Promoted premium shipping options, enhancing customer satisfaction and driving additional revenue by ensuring timely and reliable delivery.
- Collaborated with cross-functional teams and escalated critical cases, ensuring urgent shipments were prioritized and facilitating on-time delivery through direct communication and problem-solving.
Education
MBA - Strategic Business Management
Faculdades Metropolitanas Unidas
Brazil01.2018
Bachelor of Business Administration - International Trade
Universidade Nove de Julho
Brazil01.2012
Skills
- Financial Management
- Leadership and Team Oversight
- Problem Solving and Compliance
- B2B Customer Success & Retention
- Process Improvement
- Strong Communication
- Customs Regulations Knowledge
- Data Analysis
- Revenue & Invoicing Support
- Risk Management
- Budgeting
- Keen Attention to Detail
- Organization skills
- Ethical standards
- Google Suite
- Microsoft Office
Websites
Certification
- International Customs Clearance Specialists DHL Express | 2019
- DOT Hazardous Materials General Awareness 360training Company | 2025
Timeline
Shipping & Logistics Manager
Jacquard Products
03.2025 - Current
Office Manager
GHS Landscaping
10.2022 - 03.2025
Export Analyst
DHL Express
02.2018 - 02.2022
Backline Support Specialist
DHL Express
03.2015 - 02.2018
Shipping Assistant
DHL Express
03.2012 - 03.2015
Bachelor of Business Administration - International Trade
Universidade Nove de Julho
MBA - Strategic Business Management
Faculdades Metropolitanas Unidas