CAMILA ACOSTA SARMIENTO
Tracy
Summary
- Well-organized and professionally equipped with varied experiences in administrative and retail roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Also, I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Tri-Valley Orthopedic Specialists
08.2023 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
Receptionist
Western Dental & Orthodontics
11.2022 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Scheduled and confirmed appointments and meetings for senior management team.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Brand Ambassador
American Eagle Outfitters
02.2019 - 07.2022
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Communicated product value, quality and style to educate and entice potential customers.
- Checked prices for customers and processed items sold by scanning barcodes.
- Answered questions about store policies and concerns to support positive customer experiences.
- Increased sales by offering advice on purchases and promoting additional products.
Tutor
La Escuelita
10.2018 - 07.2019
- I help students from 1st grade and up to complete homework assignments, identify lagging skills and correct weaknesses.
- Structured activities for interactive learning, including word analysis, reading understanding and fluency skills.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Assessed students' progress throughout tutoring sessions and adjusted instructional methods and content focus.
- Met with students and discussed educational goals and expectations.
Barista
Starbucks
04.2018 - 11.2018
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained regular and consistent attendance and punctuality.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
High School Diploma -
John C. Kimball High School
Tracy, CA05-2018
GED -
Las Positas College
Livermore, CACurrent
No Degree - Medical Assisting
UEI College
Stockton, CA10.2023
Skills
- Customer Service
- Time Management
- Microsoft Windows
- Reception Desk Management
- Vital Sign Monitoring
- Vitals Collection and Documentation
- Electronic Medical Record
- Physician Support
- Height and Weight Measurement
- Exam Room Preparation
- Cleaning and Sanitation Protocols
- Injection Expertise
- CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Tri-Valley Orthopedic Specialists
08.2023 - Current
Receptionist
Western Dental & Orthodontics
11.2022 - 08.2023
Brand Ambassador
American Eagle Outfitters
02.2019 - 07.2022
Tutor
La Escuelita
10.2018 - 07.2019
Barista
Starbucks
04.2018 - 11.2018
High School Diploma -
John C. Kimball High School
GED -
Las Positas College
No Degree - Medical Assisting
UEI College
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