Camila Olivera
Atwater
Summary
Experienced in processing customer transactions efficiently using point-of-sale systems, ensuring accuracy in cash management during shifts. Demonstrated ability to assist customers with inquiries and resolve issues promptly, contributing to a positive service environment. Collaborated effectively with team members to maintain operational efficiency and uphold cleanliness standards in the service area. Proven skills in handling various payment methods and promoting loyalty programs to enhance customer satisfaction.
Overview
4
4
years of professional experience
Work History
Cashier
Fosters Freeze
Atwater
12.2021 - Current
- Processed customer transactions using point-of-sale system efficiently.
- Managed cash drawer, ensuring accuracy during shifts.
- Assisted customers with menu selections and order placements.
- Maintained cleanliness and organization of the service area.
- Handled customer inquiries and resolved issues promptly.
- Collaborated with team members to ensure smooth operations.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed sales transactions to prevent long customer wait times.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained work area and kept cash drawer organized.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Education
High School Diploma -
Yosemite High School
Merced, CA06-2023
Skills
- Cash management
- Point-of-sale operation
- Customer assistance
- Sales transactions
- Team collaboration
- Conflict resolution
- Active listening
- Effective communication
- Time management
- Problem solving
- Sales promotion
- Purchase assistance
- Work ethic and integrity
- Customer service excellence
- Patience and empathy
- Loyalty program promotion
- Cash register operation
- Order taking
- Receipt handling
- Exchanges processing
Languages
Spanish
Native/ Bilingual
Timeline
Cashier
Fosters Freeze
12.2021 - Current
High School Diploma -
Yosemite High School