Cameron George Norman-Woods
425 Wellington Street, Toronto
Summary
Retail specialist with 6+ years of industry experience, focused on providing exceptional customer service and boosting sales. Proficient in training, development, and management, I have effectively led diverse teams across various age groups. Notable accomplishments include staff development and training, resulting in a high-performing workforce. With a passion for creating positive customer experiences and a proven track record of achieving results.
Overview
6
6
years of professional experience
Work History
Junior Shop Director
Kit and Ace
03.2024 - Current
- Supports the Shop Director in all business operations.
- Responsible for the people pillar owning all hiring tasks, developing and managing our team.
- Responsible for building our shop pipeline.
- Creates in-shop sales driving event to meet new guests and grow sales.
- Analyze KPI’s weekly while collaborating with the leadership team to drive results.
- Supports with weekly business recaps.
- Analyze returns and build a strategy with the team, on how to turn returns into sales.
- 30/60/90-day reviews meet with the team to support with development and creates a plan for development.
- I recognize the importance of fun and set up events quarterly to build relationships and bonds with the team to keep morale high and the team happy.
- Budgeting the store for labour and inventory.
Shop Lead
Kit and Ace
02.2023 - 03.2024
- Hiring and training of staff.
- Trained staff on how to use the new shopify POS system.
- Created plans to help people develop and identify areas that staff would like to gain more knowledge in.
- Created plans for the day and areas the staff will be working.
- Creating incentives for staff to keep up a fun atmosphere and high team morale. (Food for the staff room and Employee of the month)
- Became knowledgeable in all areas of the store.
- Over watched the floor delegating tasks throughout the day, while also coaching people.
- Ensuring that I kept the team held to high standards and ensured that we resolved all issues.
Team Coach
Next LTD
04.2018 - 10.2022
- Led a large team of sales associates
- Trained new staff members in how the store runs and kept staff up to date on the newest product
- Was one of the only people in the store trained to complete loans for large furniture orders
- Managerial pin which allowed me to process refunds and change prices of items
- Helped style people for weddings (Suit Fittings and measuring)
- Lead the team on the most effective ways to complete tasks and how we can optimize the time we have
- Watched over the floor alongside the manager to identify areas in which we could improve in to drive sales.
Education
BA in Applied Sports -
University of Suffolk
Bury St Edmunds10.2022
BTEC level 3 Diploma – Sports Science -
West Suffolk College
Bury St Edmunds06.2018
Skills
- Leadership
- Coach
- Communication
- Punctual
- Organized
- Motivated
- People Management
- Team Management
Personal Information
Title: JUNIOR SHOP DIRECTOR
Languages
English
Native or Bilingual
Timeline
Junior Shop Director
Kit and Ace
03.2024 - Current
Shop Lead
Kit and Ace
02.2023 - 03.2024
Team Coach
Next LTD
04.2018 - 10.2022
BA in Applied Sports -
University of Suffolk
BTEC level 3 Diploma – Sports Science -
West Suffolk College
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