Passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in craft establishments.
Overview
22
22
years of professional experience
Work History
Busser, Manager and Bartender
Pizza Port Brewing Co
01.2011 - Current
Trained 30+ employees in various jobs including: bussing, pizza building, food prep, dough making, bartending and managing.
Managed 15+/- employees at a time per shift.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Performed opening and closing duties, printing sales reports, setting up for upcoming shift, preparing cash drawers and taking inventory.
Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Clean, change and maintain kegs and beer lines.
Handle any customer issues professionally to ensure return business/good standing relations.
Increased customer satisfaction by providing excellent service and knowledge of craft beers.
Bartender
Best Pizza And Brew
05.2023 - Current
Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Explained daily specials and beverage promotions to exceed daily sales goals.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Banquet Bartender /Banquet Server
Hilton Hotels Corporation
01.2023 - Current
Enhanced guest satisfaction by providing exceptional bartending services and maintaining a clean, organized bar area.
Increased beverage sales by demonstrating extensive knowledge of drink recipes and suggesting popular cocktail choices.
Streamlined bar operations by efficiently preparing and serving beverages to meet high-volume demands during events.
Promoted positive customer experiences with attentive service, engaging conversations, and strong problem-solving skills.
Store Owner
Elm Street Boardshop
01.2019 - 01.2021
Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
Built 2 locations out from beginning to finish. (painting walls, deciding layout, hanging shelving/racking/signs/TV's, moving large display cases, etc)
Interviewed, hired and trained employees.
Created, maintained and managed social media presence through videos and photos via Instagram.
Applied and obtained permits through the City of Carlsbad and ABC to host events with: Live music, food, alcohol, fundraisers and skateboard contest.
Obtained $2,000 + in donations from local businesses by going door to door.
Weekly inventory and purchasing of products.
Price comparison of products for maximum profit.
Created accounts with vendors and maintained good relations.
Improved brand visibility through effective merchandising and promotional strategies at on-premise locations.
Videographer /Editor
Freelance / Sport Social
01.2010 - Current
Used Adobe Premiere Pro to edit footage into correct order and add effects.
Produced original video content for business.
Collaborated with team members to develop content and message of over countless hours of footage.
Think of original ideas for video campaigns then: film, edit and create from scratch.
Warehouse Assistant
Pure Distribution
01.2015 - 01.2016
Prepared orders for shipment by systematically picking, packing and labeling merchandise.
Sorted and delivered materials to different work areas and staff.
Handled day-to-day shipping and receiving.
Irrigation Specialist
Grand Strand Irrigation
05.2002 - 08.2007
Appropriately fitted pipes by identifying dimensions, sizes and shapes needed to replace faulty pipes.
Measured, threaded and cut materials to correct angles.
Installed, maintained and repaired: pipes, sprinklers, valves, pumps, clocks, and anything to do with irrigation systems.
Education
High School Diploma -
El Camino High School
Oceanside, CA
06.2007
Skills
Dependable
Customer Service Expertise
Willing to Learn
Relationship building
Sales expertise
Conscientious and Detail-Oriented
Issue and Conflict Resolution
Work Coordination
Task Delegation
Inventory Management
Positive Team Player
Strong communication
Suggestive Selling
Timeline
Bartender
Best Pizza And Brew
05.2023 - Current
Banquet Bartender /Banquet Server
Hilton Hotels Corporation
01.2023 - Current
Store Owner
Elm Street Boardshop
01.2019 - 01.2021
Warehouse Assistant
Pure Distribution
01.2015 - 01.2016
Busser, Manager and Bartender
Pizza Port Brewing Co
01.2011 - Current
Videographer /Editor
Freelance / Sport Social
01.2010 - Current
Irrigation Specialist
Grand Strand Irrigation
05.2002 - 08.2007
High School Diploma -
El Camino High School
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