Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Cameron Shepard

Rialto

Summary

Dynamic customer service professional with a proven track record at Brand X, excelling in complaint resolution and relationship building. Recognized for enhancing customer retention through innovative discount strategies and delivering exceptional shopping experiences. Skilled in sales expertise and team collaboration, consistently improving processes to elevate service quality.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Brand X
05.2025 - 08.2025
  • Responded to customer requests for products, services, and company information.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Sought ways to improve processes and services provided.

Retail Sales Associate

Fucking Awesome
04.2022 - 06.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Processed transactions efficiently using point-of-sale systems, minimizing customer wait times.

Sales Associate

Active Ride Shop
05.2016 - 08.2017
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Susan Miller Dorsey High School
Los Angeles, CA

Skills

  • Account updating
  • Complaint resolution
  • Scheduling
  • Relationship building
  • Positive and professional
  • Sales expertise
  • Product knowledge
  • Quality control
  • Team collaboration
  • Store maintenance
  • Prioritization
  • Money handling

Accomplishments

  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Timeline

Customer Service Representative

Brand X
05.2025 - 08.2025

Retail Sales Associate

Fucking Awesome
04.2022 - 06.2023

Sales Associate

Active Ride Shop
05.2016 - 08.2017

Susan Miller Dorsey High School

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