Cameron Quinlan
Summary
Resourceful Technical Service Advisor who can efficiently manage logistics and cost determinants to achieve customer satisfaction goals. Worked primarily in the Home Health Care industry and developed skills that would apply to most other sectors. A natural leader who strives to achieve positive results in the workplace by understanding any system and forwarding that knowledge to other leaders and staff.
Overview
19
19
years of professional experience
Work History
Replenishment Manager
Loblaws
01.2022 - 03.2024
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Committed to maintaining merchandising and operational standards
- Communicated regularly with store management and other department managers to ensure store-wide goals were being met
- Labeled, organized, and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Reviewed established business practices and improved processes to reduce expenses.
- Integrated warehouse operations with existing and new business processes.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Developed and maintained knowledgeable and productive team of employees.
- Created and updated regular inventory reports and records.
- Recorded information, shortages, and discrepancies to keep record current and accurate.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Procurement/ Service Manager
Coop Home Health Care
07.2015 - 12.2021
- Developed relationships with hospital and clinical staff to sell and support the company products and equipment such as power and manual wheelchairs, scooters, walkers, and hospital beds
- Promoted new ideas and solutions effectively by developing training protocols to implement new procedures and authored procedures accordingly
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Prepared and presented reports to management on purchasing trends and cost savings to aid in decision-making.
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price, and delivery.
- Identified opportunities to reduce lead times and improve inventory management.
- Met with customers to discuss service needs and develop effective and practical solutions
- Collaborated with manufacturing and supply chain management.
- Promoted brand at industry events and through ongoing networking efforts.
Service Technician/ Service Manager
Shoppers Drug Mart
03.2005 - 01.2015
- Utilized a computer system to develop a new online work order strategy and was responsible for billing those orders through the Alberta Government
- Inspected mobility equipment to diagnose operational issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Repaired and replaced worn and damaged components.
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
Education
Automotive Technician -
Centrac College of Trades And Technology
Newfoundland01.1998
Skills
- Knowledge of ERP Software Systems
- Microsoft Office and various computer software
- Ability to communicate ideas clearly and concisely
- Ability to listen intently to resolve or alleviate concerns
- Problem-solving skill
- Ability to multitask
Timeline
Replenishment Manager
Loblaws
01.2022 - 03.2024
Procurement/ Service Manager
Coop Home Health Care
07.2015 - 12.2021
Service Technician/ Service Manager
Shoppers Drug Mart
03.2005 - 01.2015
Automotive Technician -
Centrac College of Trades And Technology