CAMERON O'HARA
Calgary,AB
Summary
Friendly Tier 1 Technician with just under 2 years of experience quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
11
11
years of professional experience
1
1
Certification
Work History
T1 Support Technician
Fully Managed Inc.
02.2022 - Current
- Enhanced system performance by diagnosing and resolving hardware and software issues.
- Streamlined troubleshooting processes for increased efficiency and reduced downtime.
- Reduced response time for support requests by prioritizing tasks and managing workload effectively.
- Provided exceptional customer service by addressing concerns promptly and professionally, resulting in increased customer satisfaction ratings.
- Developed comprehensive documentation for support processes, enabling faster issue resolution for team members.
- Assisted users with software installation and configuration, ensuring optimal functionality across the organization.
- Participated in ongoing professional development opportunities to stay current with industry best practices and latest technology advancements.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Responded to telephone and email inquiries regarding operation, use and repair.
- Updated documentation and produced reports.
- Configured hardware, devices, and software to set up work stations for employees.
- Documented support interactions for future reference.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Nutri-Lawn
Calgary
05.2019 - 10.2021
- Summer employment for 2019-2021
- Enhanced lawn health by performing thorough evaluations and applying appropriate treatments.
- Reduced customer complaints by ensuring timely and efficient application of lawn care products.
- Improved turf appearance, diagnosing and treating various diseases and pests affecting lawns.
- Operated specialized equipment safely to apply fertilizers, herbicides, insecticides, and fungicides as needed.
- Strengthened customer relationships through excellent service delivery, leading to increased client retention rates.
- Educated clients on best practices for maintaining their lawns after treatment, promoting long-term success.
Telecommunication Technician
AFL
05.2021 - 09.2021
- Improved network performance by diagnosing and resolving complex telecommunications issues.
- Optimized network configurations for better signal quality and increased coverage area.
- Enhanced customer satisfaction by providing timely technical support for telecommunications services.
- Installed and configured new devices and system components.
Irrigation Technician
InstaRain Irrigation
03.2017 - 09.2018
- Summer employment for 2017-2018
- Improved irrigation system efficiency by conducting regular inspections and maintenance tasks.
- Reduced water waste by implementing precise irrigation scheduling for optimal plant growth.
- Installed high-quality drip and sprinkler systems, resulting in increased plant health and reduced water consumption.
- Troubleshot complex issues within existing irrigation systems to identify root causes and implement lasting solutions.
- Increased customer satisfaction by promptly addressing concerns and providing professional recommendations for system improvements.
Security Installation Technician
Security Depot
06.2016 - 02.2017
- Enhanced security system performance by troubleshooting and repairing faulty equipment.
- Reduced customer complaints by providing timely and efficient installations of security systems.
- Maintained a high level of customer satisfaction with thorough follow-up on service calls.
- Collaborated with team members to complete large-scale installation projects efficiently and effectively.
- Improved system functionality by updating software and firmware regularly.
- Assisted customers in understanding their security systems, resulting in increased confidence in the technology provided.
- Performed regular maintenance checks on installed systems to ensure optimal functioning and prevent potential issues.
Low Voltage Technician
Phoenix Custom Electronics & Integration
08.2014 - 06.2016
- Improved system efficiency by installing and maintaining low voltage wiring, devices, and control systems.
- Enhanced safety by troubleshooting electrical issues, identifying hazards, and implementing corrective measures.
- Optimized system performance with routine maintenance of low voltage equipment and components.
- Reduced downtime, diagnosing and repairing malfunctions in low voltage systems promptly.
- Increased customer satisfaction with professional communication skills when explaining technical information clearly.
- Supported team members in completing projects successfully through effective collaboration and knowledge sharing.
Low Voltage Technician
Showcase AV
05.2013 - 08.2014
- Improved system efficiency by installing and maintaining low voltage wiring, devices, and control systems.
- Enhanced safety by troubleshooting electrical issues, identifying hazards, and implementing corrective measures.
- Optimized system performance with routine maintenance of low voltage equipment and components.
- Increased customer satisfaction with professional communication skills when explaining technical information clearly.
- Mounted panels for motion detectors, keypads and controls.
- Reviewed blueprints and project specifications ahead of time to fully understand all key details of job.
Education
Information Technology Network Systems Diploma -
SAIT
Calgary, AB04.2020
Audio Engineering Diploma -
ONTARIO INSTITUTE OF AUDIO RECORDING TECHNOLOGY
London, ON07.2012
Skills
- Application Support
- User Training
- Troubleshooting Skills
- Issue Resolution
- Ticket Management
- System Maintenance
- Attention to Detail
- Interpersonal Skills
- Multitasking
- Customer Service
- Critical Thinking
- Problem Solving
- Adaptability
- Conflict Resolution
- Technical Troubleshooting
- Performance Optimization
- User Training Expertise
- Remote Support
Certification
- CompTIA A+
- Emergency First Aid (CSA Basic) - Level A CPR & AED
references
References available upon request
Languages
English
Native or Bilingual
Timeline
T1 Support Technician
Fully Managed Inc.
02.2022 - Current
Telecommunication Technician
AFL
05.2021 - 09.2021
Nutri-Lawn
Calgary
05.2019 - 10.2021
Irrigation Technician
InstaRain Irrigation
03.2017 - 09.2018
Security Installation Technician
Security Depot
06.2016 - 02.2017
Low Voltage Technician
Phoenix Custom Electronics & Integration
08.2014 - 06.2016
Low Voltage Technician
Showcase AV
05.2013 - 08.2014
Information Technology Network Systems Diploma -
SAIT
Audio Engineering Diploma -
ONTARIO INSTITUTE OF AUDIO RECORDING TECHNOLOGY
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