Cameron Noble
Guelph,ON
Summary
Dynamic and results-oriented Senior Customer Success Manager with extensive experience in sales and account management. Proven ability to exceed revenue targets and enhance client satisfaction through the cultivation of strong relationships and tailored solutions. Passionate about driving customer success and leveraging my expertise to
contribute to the growth of a forward-thinking organization.
Overview
6
6
years of professional experience
Work History
Customer Success Manager
Telus Fully Managed
01.2024 - Current
- Client quarterback for managing project work to improve IT environment
- Led team in hardware, professional services and monthly related revenue upsell in Q2
- 106% client retention in Q2 2024 (MRR upsell)
- $600,000 hardware upsell, $100,000 professional services upsell and $35,000 CMRG upsell in Q2
- 9 strategic business reviews held in Q2
- Team engagement lead, funneling feedback for team improvements, including CSM social hour
Senior Account Manager
Copper CRM
10.2022 - 09.2023
- Manage a diverse portfolio of 525+ key client accounts
- Foster strong client relationships through regular communication, including quarterly business reviews, to understand client needs and align services accordingly
- Negotiate contract terms and pricing agreements, consistently achieving win-win outcomes for clients and the organization
- Provide expert product knowledge and training to clients, enhancing their understanding and utilization of our solutions
- Book of Business of 525 accounts
- Average annual contract: $10,000 USD
- Upsell of $25,000 target each monthly for a total of $300,000 target yearly
- 104% of upsell attainment in Q1 and 94% attainment in Q2
- Target of 80% retention, hit target each quarter
- Drove longer term success with several multiyear commitments for SMBs
Account Executive
KEV Group
01.2022 - 10.2022
- Contributed to event marketing, sales and brand promotion.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Attended monthly sales meetings and quarterly sales trainings.
- Consulted with businesses to supply accurate product and service information.
- 150% quota attainment in Q2 2022
- North East USA territory
Senior Account Executive
Prodigy Education
10.2018 - 09.2021
- Non-performance related workforce layoff
- 90% target hit in Q2 2021 for no-cost partner acquisition and 160% target hit for paid partner acquisition - Management of south/eastern territory in America (Texas, Florida, Louisiana)
- 62% closing ratio for Q1 - Q2 2021
- Full sales-cycle from prospecting to nurturing/cultivation
- Copy editing and foundational rollout in Teacher Certification Module process in 2020 for existing and new partners across America
- Coaching development with team and business development representative team
Education
Bachelor of Arts - Honours English
Wilfrid Laurier University
Waterloo, ON04-2013
Skills
- Customer relationship building
- Training programs
- Sales proficiency
- Customer onboarding
- CRM software
- Revenue growth
- Strategic planning
- Customer retention
Timeline
Customer Success Manager
Telus Fully Managed
01.2024 - Current
Senior Account Manager
Copper CRM
10.2022 - 09.2023
Account Executive
KEV Group
01.2022 - 10.2022
Senior Account Executive
Prodigy Education
10.2018 - 09.2021
Bachelor of Arts - Honours English
Wilfrid Laurier University
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