Cameron Moss
Sherbrooke,QC
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
14
14
years of professional experience
Work History
Risk Analyst/ Disputes Specialist
NTT Data
01.2018 - 01.2025
- Created Dispute forms for clients and followed through the MasterCard/Visa dispute process from initial filing, through representments, and into arbitration if required.
- Reviewed suspected fraud with clients, and filed all fraud cases, contacting merchants to advise and determining responsibility for financial losses.
- Accurately managed fraud accounts and transferred loss funds between clients accounts and loss general ledgers for accounting.
- Accurately filed detailed fraud reports for supervisors.
- Filed all cases within strict timeframes, and under heavy pressure.
- Trained groups of agents how to create accurate reports, improve disputes mediation skills, and account balancing.
- Regularly assisted escalations team acting as liaison between separate departments to create customer solutions.
- Adhered to AML/BSA requirements, audit procedures, and other regulated banking activity.
- Developed and maintained courteous and effective working relationships.
Security Guard
The Commissionaires
12.2021 - 08.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, and by foot.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Customer Service Representative
Millenium1solutions
05.2016 - 01.2018
- Consistently Provided outstanding customer service to clients while assisting with balance checks, billing inquiries, product re-issuance's, online troubleshooting, and various other financial needs.
- Reviewed customer transactions for potentially fraudulent activity, reviewed credit history of customers for errors and fraud, then determined risk, and confirmed or declined the issuance of new products or services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Upheld strict quality control policies and procedures during customer interactions.
Customer Service Representative/ Client Retention
Nordia
04.2011 - 05.2014
- Responded to customer inquiries regarding service, billing, equipment, features, activation's, and/or changes to account information.
- Utilized computer/online guidelines to respond to customer inquiries.
- Informed customers about services available and assessed customer needs.
- Gathered information, researched/resolved inquiries and logged customer calls.
- Followed escalation procedures as needed.
- Reached out to clients and built long term business relationships by addressing key service issues and resolving them in a timely manner or up-sold appropriate product to retain customer from competition.
Education
High School Diploma -
Alexander Galt Regional High School
Sherbrooke, QC06.2010
Skills
- CPR Certified
- Data interpretation
- Diplomatic Communication
- Time management
- Quality assurance controls
- Training & Development
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Security Guard
The Commissionaires
12.2021 - 08.2022
Risk Analyst/ Disputes Specialist
NTT Data
01.2018 - 01.2025
Customer Service Representative
Millenium1solutions
05.2016 - 01.2018
Customer Service Representative/ Client Retention
Nordia
04.2011 - 05.2014
High School Diploma -
Alexander Galt Regional High School
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