CAMERON MCILROY
Experienced Security Manager
Thorold,ON
Summary
Dedicated and coordinated professional with over 10 years of experience in the security and customer service industry. Passionate about serving the public and exceeding customer service expectations. Effective leader skilled in building professional relationships and fostering a positive team environment. Committed to excellence, ready to contribute expertise to any organization in need of a reliable and customer-focused team player.
Overview
8
8
years of professional experience
13
13
Certifications
Work History
Site Security Manager - Retail Mall Security
Regal Security
Welland, ON
02.2023 - Current
- Responsible for managing and supervising the Security Department of Seaway Mall by ensuring all security personnel on site are performing their duties efficiently and professionally
- Leading in the hiring, orientation, and training process of all new employees
- Directing and enforcing all Regal Security and Doral Holdings Ltd (Seaway Mall) policies and protocols
- Assisting the client with any questions, concerns, and requests
- Responsible for creating and completing various administrative reports
- Managing, documenting, and tracking entities and incidents in relation to the site
- Creating, amending and applying staff and department policies and procedures
- Creating, managing, and issuing staff work schedules
- Monitoring/reviewing interior and exterior CCTV camera footage
- Monitoring and controlling fire alarm systems throughout the site
- Monitoring and controlling building sprinkler systems throughout the site
- Leading service calls by investigating, supporting, and de-escalating potentially violent/difficult situations
- Identifying, enforcing and reporting incidents in connection with municipal parking by-laws related to fire lane parking, emergency vehicle lane ways , accessible parking spaces, and private property authorization parking
- Supporting Police, Fire Services, and EMS during emergency response
- Exercising citizen's power of arrest under Section 494 of the Criminal Code of Canada in relation to anyone found committing an indictable offence on property
- Enforcing the Trespass to Property Act in relation to the property
Asset Protection Investigator - Loss Prevention
Saks OFF 5TH
Niagara-on-the-Lake, ON
04.2022 - 02.2023
- Responsible for monitoring store merchandise and shortages by implementing effective asset protection strategies
- Participating/conducting safety/risk inspections and audits of the store
- Documenting incidents and loss within the store
- Tracking store KPI's
- Reviewing inventory shortages and cash handling
- Performing covert security floor walks around the store to monitor employee and customer activities
- Reviewing and monitoring CCTV cameras
- Apprehending and deterring shoplifters
- Interviewing employees and suspects of theft or loss within the store
- Coordinating with local retail stores and local law enforcement agencies in reporting information regarding organized retail crime groups
- Auditing and monitoring POS terminal transactions
- Conducting and assisting in investigations regarding dishonest employees or employees involved in criminal activity
Security Guard - Healthcare Security
Paladin Security
11.2016 - 04.2022
- Responsible for providing safety and security for all patients, staff members and visitors of Niagara Health
- Responding to hospital emergency codes
- Performing regular interior and exterior patrols
- Monitoring interior and exterior CCTV cameras
- Regulating access throughout the hospital site
- Participating in one on one patient watches
- De-escalating potentially violent/difficult situations
- Enforcing and reporting incidents related to the Smoke-Free Ontario Act within hospital property
- Enforcing and reporting incidents in connection with municipal by-laws related to fire lane parking, emergency vehicle lane ways and accessible parking spaces
- Supporting Police and medical professionals in containing patients placed under a form and/or apprehended under the Mental Health Act
- Exercising citizen's power of arrest under Section 494 of the Criminal Code of Canada in relation to anyone found committing an indictable offence on hospital property
- Enforcing the Trespass to Property Act within hospital property
- Assisting with the transportation of the deceased and their personal belongings to and from the morgue
Security Site Supervisor - Healthcare Security
Paladin Security
01.2021 - 02.2022
- Responsible for managing and supervising all security personnel at all Niagara Health sites by ensuring all security staff members are performing their duties efficiently and professionally
- Participating in both the hiring, orientation, and training process of new employees
- Enforcing Paladin Security and Niagara Health policies and protocols
- Assisting the client with any questions, concerns, and requests
- Responsible for completion of various administrative reports
- Participating in staff/patient safety plan meetings
- Managing Niagara Health swipe card access terminals
- Creating/programming all Niagara Health access badges/fobs
- Responding to emergency hospital codes
- Assisting with Pandemic/Infection and Prevention Control procedures
- Monitoring/reviewing interior and exterior CCTV camera footage
- Leading service calls by de-escalating potentially violent/difficult situations
- Enforcing and reporting incidents related to the Smoke-Free Ontario Act within hospital property
- Enforcing and reporting incidents in connection with municipal by-laws related to fire lane parking, emergency vehicle lane ways, and accessible parking spaces
- Supporting Police and medical professionals in containing patients placed under a form and/or apprehended under the Mental Health Act
- Exercising citizen's power of arrest under Section 494 of the Criminal Code of Canada in relation to anyone found committing an indictable offence on hospital property
- Enforcing the Trespass to Property Act within hospital property
- Assisting with the transportation of the deceased and their personal belongings to and from the morgue
Security Team Leader - Healthcare Security
Paladin Security
11.2017 - 01.2021
- Responsible for supervising all on-site security team members as well as ensuring all team members are performing their duties efficiently, professionally, and within site protocol
- Completing all shift and incident reports
- Responding to hospital emergency codes
- Performing regular interior and exterior patrols
- Monitoring interior and exterior CCTV cameras
- Regulating access throughout the site
- Leading service calls by de-escalating potentially violent/difficult situations
- Enforcing and reporting incidents related to the Smoke-Free Ontario Act within hospital property
- Enforcing and reporting incidents in connection with municipal by-laws related to fire lane parking, emergency vehicle lane ways and accessible parking spaces
- Supporting Police and medical professionals in containing patients placed under a form and/or apprehended under the Mental Health Act
- Exercising citizen's power of arrest under Section 494 of the Criminal Code of Canada in relation to anyone found committing an indictable offence on hospital property
- Enforcing the Trespass to Property Act within hospital property
- Assisting with the transportation of the deceased and their personal belongings to and from the morgue
Education
College Diploma - Police Foundations
Algonquin College
Ottawa, ON 09.2018 - 2021.08
High School Diploma - undefined
St. Paul Secondary School
Niagara Falls, ON 09.2009 - 2013.06
Skills
- Statute Interpretation and Application
- Integrity
- Leadership
- Empathy and Validation
- Innovation
- Meticulous Attention to Detail
- Active Listening
- Time Management
- Documentation
- Communication
- Adaptability
- Problem Solving
- Threat Analysis
- Conflict Resolution
- Emergency Response
- Statute Interpretation and Application
Certification
Ontario Private Security Guard License
REFERENCES
Available Upon Request
Timeline
Site Security Manager - Retail Mall Security
Regal Security
02.2023 - Current
Asset Protection Investigator - Loss Prevention
Saks OFF 5TH
04.2022 - 02.2023
Security Site Supervisor - Healthcare Security
Paladin Security
01.2021 - 02.2022
College Diploma - Police Foundations
Algonquin College
09.2018 - 2021.08
Security Team Leader - Healthcare Security
Paladin Security
11.2017 - 01.2021
Security Guard - Healthcare Security
Paladin Security
11.2016 - 04.2022
High School Diploma - undefined
St. Paul Secondary School
09.2009 - 2013.06
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