Cameron Gerlitz
Calgary,Canada
Summary
Management professional with history of meeting challenges in complex organizations that rely on collaborative skills to contribute to company growth and success. Proven track record of delivering results in fast-paced environments that have pockets of ambiguity. Stellar command with delivering results, win-win outcomes, and navigating cross-functional teams.
Overview
29
29
years of professional experience
Work History
Sr CSR
Motion Industries
05.2023 - Current
- Analyzed customer feedback to identify trends, driving strategic initiatives for service enhancements.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Served as the primary liaison between customers and internal departments, ensuring prompt resolution of escalated cases.
Service Centre Manager
Applied Industrial Technologies
11.2019 - 05.2023
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
- Implemented and developed operational standards, policies and procedures.
- Developed existing team into high productivity, results-oriented unit through creative initiatives.
- Led and directed team members on effective methods, operations and procedures
- Identified operational process inefficiencies to recommend necessary improvements.
- Reviewed monthly financial results with partners to identify opportunities to improve profitability.
Customer Service Representative
Applied Industrial Technologies
01.2007 - 11.2019
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
Audiometric Technician
THM Industrial Audiology
02.2000 - 06.2005
- Industrial site hearing testing
Sports Program Coordinator
Woods Homes
07.1996 - 01.2000
Education
Bachelor Of Science (B.S.) - Child Psychology
University of Washington
Seattle, WA05.1995
Skills
- Financial Reconciliations
- Employee Performance Reviews
- New Product Information
- Customer Needs Assessments
- Staff Supervision
- KPI Performance
- Budget Analysis
- Customer Loyalty
- Workflow Processes
- Inventory Accuracy
- Staff Evaluations
- Public Relations
- Customer Inquiries
Timeline
Sr CSR
Motion Industries
05.2023 - Current
Service Centre Manager
Applied Industrial Technologies
11.2019 - 05.2023
Customer Service Representative
Applied Industrial Technologies
01.2007 - 11.2019
Audiometric Technician
THM Industrial Audiology
02.2000 - 06.2005
Sports Program Coordinator
Woods Homes
07.1996 - 01.2000
Bachelor Of Science (B.S.) - Child Psychology
University of Washington
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