Cameron Cordova
Vancouver,Canada
Summary
Experienced in hotel front office management and administration, skilled at maximizing productivity, efficiency, and service quality in diverse settings. Dependable, ethical, and reliable support specialist and leader with advanced organizational, technical, and business skills. Collaborates effectively with cross-functional teams to ensure operational and service excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Front Office Manager & Night Manager
Sandman Hotel Group
01.2019 - Current
- Lead front office operations, ensuring seamless guest experiences and supervising Front Desk Agents and Night Auditors
Oversee check-ins/check-outs and resolve guest concerns, ensuring timely and effective solutions
Develop and implement policies to optimize guest services and operational efficiency.
Supervise and perform Night Audit functions, ensuring accurate financial reporting and distribution, including Food & Beverage Audits
Drive revenue growth through upselling and promoting paid upgrades
Lead health and safety initiatives, chairing the committee, and implementing security protocols for staff and guest safety
Conduct property walks, reporting and taking corrective action to ensure safety and compliance
Mentor, train, and support team members, ensuring consistent positive guest feedback
Respond to guest inquires, reviews and messages on different platforms like OTA Externet, Email, and Guest Relations Systems
Shift Manager
KFC & Taco Bell
Edmonton, Alberta
08.2009 - 12.2018
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team
- Collaborated with other Shift Managers to maintain consistency in policy enforcement across all shifts, fostering a cohesive workplace culture
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally
- Effectively handled escalated customer issues, demonstrating strong problem-solving skills while upholding company values and standards
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings
- Ensured strict adherence to safety guidelines, significantly reducing workplace accidents and incidents over time
- Served as Health & Safety Chair, overseeing safety protocols and initiatives
- Managed inventory, placing and receiving orders while ensuring proper dating and storage of products
- Ensured restaurant compliance with KFC & Taco Bell Canada's stringent health standards, exceeding local health department guidelines
Education
Bachelor's degree - Hospitality Management
Vancouver Community College
Vancouver, BC12.2024
Diploma - Hospitality Management
Northern Alberta Institute of Technology
Edmonton, AB04.2021
Skills
- Front desk operations
- OPERA
- Team Management & Development
- Conflict Resolution & Problem Solving
- Emergency & Crisis Management
- Front Office Operation & Guest Services
- Microsoft Office
- Night Audit
- Office Administration
- Payroll
Certification
First Aid & CPR
Timeline
Assistant Front Office Manager & Night Manager
Sandman Hotel Group
01.2019 - Current
Shift Manager
KFC & Taco Bell
08.2009 - 12.2018
Diploma - Hospitality Management
Northern Alberta Institute of Technology
Bachelor's degree - Hospitality Management
Vancouver Community College
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