Business Analyst
- Recommended improvements to existing or proposed systems to enhance solution functionality.
- Evaluated business processes for improvement opportunities through automation or streamlining.
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Improved processes and procedures to achieve key performance metrics.
- Presented complex technical concepts in a clear manner suitable for non-technical audiences.
- Created detailed process flows and user stories to document system requirements and design solutions.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Conducted interviews with subject matter experts to gather information on existing systems and procedures.
- Identified gaps between current state and desired future state operations.
- Identified needs of customers promptly and efficiently.
- Performed cost-benefit analysis of proposed changes to business processes.
- Analyzed existing systems and processes to identify areas of improvement.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.