Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
OWNER AND OPERATOR
BOSS
01.2024 - Current
Managed day-to-day business operations
Developed and maintained strong relationships with clients, resulting in repeat business and referrals
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members
Increased customer satisfaction by implementing efficient business processes and providing exceptional service
Created custom e-commerce solutions, increasing online sales for multiple clients
DIGITAL TECHNICAL COORDINATOR
Liftoff Interactive Inc.
09.2020 - Current
Collaborated with cross-functional teams for seamless integration of technology solutions, improving overall productivity
Maintained detailed documentation on all technical procedures, providing a valuable resource for team members seeking guidance or clarification on specific tasks or processes
Designed project workflows based on desired product requirements, accounting for available time and resources
I supported a team of instructional designers in enhancing their technology utilization
SITE TEAM LEADER
Waterfront Recreation Specialists
06.2019 - 08.2023
Supervised team members to confirm compliance with set procedures and quality requirements
Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
Built strong relationships with customers through positive attitude and attentive response
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed
Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations
BACKSHOP ATTENDANT
Peterborough Golf and Country Club
06.2018 - 09.2019
Developed strong relationships with clients to ensure timely delivery of supplies and materials necessary for daily operations
Enhanced customer satisfaction by providing efficient and friendly service in the back shop area
Greeted customers warmly upon arrival at the back shop area, promoting a welcoming atmosphere
Maintained a clean and organized workspace, ensuring optimal productivity and safety for all staff members
Education
Bachelor of Science - Computing, Mathematics, And Analytics
Queen's University
Kingston, ON
01.2027
High School Diploma -
Adam Scott Collegiate Vocational Institute
Peterborough, ON
06.2022
Skills
Customer Relations
Small business operations
Relationship Building
Verbal and written communication
Project Management
Troubleshooting
Python Development
Java
C
Web Technologies
Scripting Automation
Adobe Creative Cloud proficiency
Acoomplishments
CUMRC Tournament All-Star - Queen's University Rugby 2024
OUA First Team All-Star - Queen's University Rugby 2024
Rookie of the Year - Peterborough Rugby 2023
Junior Player of the Year - Peterborough Rugby 2022
Most Valuable Player - Adam Scott Rugby 2022
OFSAA Provincial Championship, Captain - Adam Scott Rugby 2022
Defensive Player of the Year - Adam Scott Football 2022
Rugby Refereeing Level 1 - Rugby Ontario 2021
Bronze Cross - Canadian Lifesaving Association 2018
Bronze Medallion - Canadian Lifesaving Association 2018
Languages
English
Native or Bilingual
French
Professional Working
Timeline
OWNER AND OPERATOR
BOSS
01.2024 - Current
DIGITAL TECHNICAL COORDINATOR
Liftoff Interactive Inc.
09.2020 - Current
SITE TEAM LEADER
Waterfront Recreation Specialists
06.2019 - 08.2023
BACKSHOP ATTENDANT
Peterborough Golf and Country Club
06.2018 - 09.2019
High School Diploma -
Adam Scott Collegiate Vocational Institute
Bachelor of Science - Computing, Mathematics, And Analytics