Cameal Tracey
Brampton
Summary
A dedicated, self motivated and organized customer service professional, skilled in both independent and collaborative environments to meet customer care and support needs. I leverage strong communication skills and meticulous record-keeping to deliver effective solutions. My enthusiastic attitude,decisive problem-solving abilities and a diverse background in customer service always aiming to consistently drive positive customer outcomes.
Overview
4
4
years of professional experience
Work History
Customer Care Associate
HeartBeat Media
11.2024 - 04.2025
- Greet customers in person, over the phone, or via email/chat in a professional and courteous manner
- Resolve issues efficiently while maintaining a positive customer experience
- Process orders, returns, and exchanges accurately
- Recommend solutions or alternative products when needed
Customer Service Representative
Ibex Global Call Center
01.2023 - 06.2024
- Answered inbound calls and emails to handle various concerns.
- Handled customer inquiries, payments and service requests.
- Delivered fast and friendly service to handle questions and service complaints.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Front Desk Agent
Golden Seas Resort
05.2021 - 05.2022
- Process check-outs and handle payments
- Greet guests warmly upon arrival
- Answer phones and respond to emails
- Process room charges, credit card transactions, and cash payments
- Keep the front desk clean and organized
Education
Some College -
Distinction College
Jamaica05.2021
High School Diploma - undefined
Spanish Town High School
06.2016
Skills
- Friendly and professional customer interaction
- Adaptability
- Time management
- Punctual
- Clear verbal and written communication
- Professional Etiquette
- Attention to detail
- Call center experience
- Organized
Timeline
Customer Care Associate
HeartBeat Media
11.2024 - 04.2025
Customer Service Representative
Ibex Global Call Center
01.2023 - 06.2024
Front Desk Agent
Golden Seas Resort
05.2021 - 05.2022
High School Diploma - undefined
Spanish Town High School
Some College -
Distinction College
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