Camay Mcelvane
Oakland
Summary
Compassionate Shelter Monitor known for high productivity and efficient task completion. Skilled in crisis management, conflict resolution, and empathetic communication, ensuring safe and supportive environments for all residents. Excel in teamwork, adaptability, and problem-solving to address challenges swiftly and effectively.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shelter Monitor
Bayview Navigation Safe Foundation
San Francisco
01.2025 - Current
- Distributed meals according to established guidelines while promoting healthy eating habits among guests.
- Provided information regarding services available at the shelter, as well as resources available in the community.
- Greeted visitors upon their arrival at the shelter, verifying identification and assigning temporary lodging if needed.
- Inspected personal belongings of guests prior to entering or exiting the premises for contraband items.
- Ensured safety of shelter occupants by monitoring facility, responding to incidents and providing assistance when necessary.
- Assisted in resolving disputes between residents peacefully while maintaining order within the facility.
- Adhered to all safety procedures outlined by management while performing duties as Shelter Monitor.
- Escorted residents to various areas within the building according to their needs or requests.
- Responded to emergency situations in a timely manner, following established protocols for handling such events.
- Assisted in enforcing rules and regulations within the shelter, ensuring that all guests were treated with respect.
- Maintained accurate records of all visitors entering and leaving the facility.
- Conducted regular inspections of the premises to detect any issues or hazards and reported them to management promptly.
- Participated in trainings sessions designed to enhance knowledge of relevant policies and procedures.
- Managed incoming calls from individuals seeking shelter services, providing appropriate referrals when necessary.
- Supported other staff members with daily operations including cleaning common areas and sanitizing surfaces regularly.
- Provided guidance and support to individuals who are homeless or facing difficult circumstances.
- Organized activities for children staying at the shelter, helping them feel safe during their stay.
- Performed administrative tasks such as filing documents, updating databases and completing paperwork related to guest services.
- Maintained professionalism and efficiency in emergency situations.
- Performed light housekeeping and organization to maintain safe and clean environment.
- Remedied issues and promoted conflict resolution.
- Helped individuals address disabilities and put together career plans.
- Consulted and collaborated with other professionals to provide continuity of patient-family care.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Material Handler
Stericycle
Oakland
05.2024 - 02.2025
- Reported any malfunctions or damages of material handling equipment promptly.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
- Managed household errands and other essential duties.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
- Worked with cross-functional teams to achieve goals.
- Operated a variety of machinery and tools safely and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Achieved cost-savings by developing functional solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed warehouse receiving, storing and shipping.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Transported hazardous materials safely according to established protocols.
- Adhered strictly to company policies concerning the use of protective gear while on duty.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Updated job knowledge by participating in educational opportunities such as seminars or trainings.
- Loaded completed orders on pallets according to delivery numbers.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Observed inventory allocation to maintain material needs and production deadlines.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Palletized boxes to increase movement and shipment efficiency.
- Maintained inventory records, including tracking incoming and outgoing shipments.
- Checked incoming deliveries for quality and quantity to promptly identify damage or issues pertaining to orders.
- Identified opportunities for process improvement in order to increase efficiency.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Ensured compliance with safety regulations while operating material handling equipment.
- Managed work area cleanliness by following company guidelines for organization.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Loaded and unloaded trucks with appropriate material handling equipment.
- Organized warehouse shelves, racks, and bins for proper storage of materials.
- Inspected incoming shipments for damage or discrepancies.
- Coordinated incoming and outgoing shipments and placement of materials to meet scheduling requirements.
- Used digital database to keep records of units and stock moved.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
Front Desk Receptionist
East Bay Asian Local Development
Oakland
06.2023 - 06.2024
- Preserved office security by following safety procedures and controlling access via reception desk.
- Updated and maintained office policies and procedures.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Used company badging system to create badges for new employees and visitors.
- Greeted visitors warmly and directed them to correct personnel or office.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Drafted professional business documents, spreadsheets, and correspondence.
- Responded to customer inquiries via phone, email, and in person.
- Explained policies and procedures to visitors.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Investigated and analyzed client complaints to identify and resolve issues.
- Compiled and prepared reports and documents as requested.
- Answered incoming calls, directed them to appropriate personnel and took messages.
Evs Housekeeping
Wellstar health system
Marietta
04.2022 - 03.2023
- Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
- Exceeded facility standards regularly by working with detail-oriented approach.
- Cleaned and maintained all patient rooms, bathrooms, corridors, offices and other assigned areas according to established procedures.
- Responded quickly to calls for spills and other potentially dangerous situations.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Utilized standard cleaning products such as bleach, disinfectants, glass cleaner in accordance with OSHA regulations.
- Steam-cleaned or shampooed carpets.
- Operated industrial-grade floor care machines including buffers, extractors and carpet cleaners.
- Monitored building security and safety by locking doors or avoiding hazards.
- Replenished amenities in guest room such as toiletries and coffee supplies on a regular basis.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Notified managers of repair needs or additions to building operating systems.
- Stocked linen closets with fresh linens on a daily basis.
- Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
- Performed daily cleaning tasks such as dusting, mopping floors, vacuuming carpets, emptying wastebaskets, scrubbing toilets and sinks.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Promptly responded to emergency situations such as spills or broken items requiring immediate attention.
- Maintained floors with regular sweeping, mopping and vacuuming.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Assisted in laundry operations by sorting soiled linen into designated bins for washing, drying, folding, storing.
- Followed infection control protocols when disposing of used linens and trash bags.
- Responded promptly to requests from guests or staff for extra cleaning services in guest rooms or public areas.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed inventory and supplies to ensure materials were available when needed.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Evs Housekeeping
John George mental hospital
Oakland
12.2020 - 09.2022
- Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
- Cleaned and maintained all patient rooms, bathrooms, corridors, offices and other assigned areas according to established procedures.
- Exceeded facility standards regularly by working with detail-oriented approach.
- Responded quickly to calls for spills and other potentially dangerous situations.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Utilized standard cleaning products such as bleach, disinfectants, glass cleaner in accordance with OSHA regulations.
- Operated industrial-grade floor care machines including buffers, extractors and carpet cleaners.
- Monitored building security and safety by locking doors or avoiding hazards.
- Notified managers of repair needs or additions to building operating systems.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Stocked linen closets with fresh linens on a daily basis.
- Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
- Performed daily cleaning tasks such as dusting, mopping floors, vacuuming carpets, emptying wastebaskets, scrubbing toilets and sinks.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Promptly responded to emergency situations such as spills or broken items requiring immediate attention.
- Inspected guest rooms for cleanliness and proper maintenance prior to arrival of new guests.
- Maintained floors with regular sweeping, mopping and vacuuming.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Followed infection control protocols when disposing of used linens and trash bags.
- Responded promptly to requests from guests or staff for extra cleaning services in guest rooms or public areas.
- Demonstrated excellent customer service skills while interacting with guests and staff members.
- Notified supervisors about unsafe conditions or potential hazards within the facility premises.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Dusted furniture, machines or equipment.
- Maintained a safe working environment by adhering to all safety policies and procedures.
- Followed safety processes for all manual and electric cleaning equipment.
- Participated actively in training sessions related to housekeeping duties and safety protocols.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Followed company uniform, performance and security policies with every job.
- Completed routine maintenance checks, notifying management of needed repairs.
- Dusted, swept and mopped to maintain clean, safe environment for clients.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Greeted visitors warmly upon entering the facility; provided directions or assistance when necessary.
- Stripped, sealed and polished floors.
- Reported any safety hazards or equipment malfunctions immediately to the supervisor.
- Sanitized patient rooms after discharge using appropriate chemicals and supplies.
- Moved furniture, equipment or supplies manually or with hand trucks.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
- Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
- Maintained an inventory of custodial supplies ensuring that adequate levels are available at all times.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Kept business entrances clean, tidy and professional in appearance.
- Serviced, cleaned and restocked restrooms.
Front Desk Clerk
The housing community
San Francisco
10.2018 - 01.2019
- Providing friend a service for an SOR in San Francisco California checking in residence guest monitoring the floor walking up and down making sure area is clean and people are in their rooms Writing incident reports delivering mail Cleaning guest rooms the lobby area the pool area vacuuming dusting mopping restroom area letting front desk or manager of housekeeping know that rooms are clean laundry
- San Francisco Bay Area, CA
- Responded to inquiries and room requests made online, by phone, and via email.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted in resolving customer complaints and inquiries in a timely manner.
- Transmitted and received messages using telephones or telephone switchboards.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Managed customer complaints and rectified issues to complete satisfaction.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Maintained clean and presentable reception area to maintain professional business reputation.
- Investigated and independently resolved customer complaints to boost satisfaction.
- Ensured that lobby area was clean, orderly, and stocked with necessary supplies at all times.
- Monitored surveillance cameras in lobby areas to ensure safety of guests and staff members.
- Arranged special accommodations for guests to enhance visitor experiences.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Wrote and maintained incident reports, daily activity logs, and other documents as requested by management.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Answered incoming calls and directed them to the appropriate personnel.
- Stocked office supplies in order to maintain adequate levels throughout the work day.
Education
Medical Assistant
Bryman college
06-2006
High School -
Thornton High School
06.2004
Skills
- Meal distribution
- Emergency response
- Conflict resolution
- Safety procedures
- Guest services
- Record maintenance
- Community resource knowledge
- Team collaboration
- Customer service
- Incident reporting
- Policy adherence
- Interpersonal communication
- Time management
- Problem solving
- De-escalation techniques
- Professional boundaries
- Cross-cultural sensitivity
- Compassionate communication
- Basic first aid
- Shelter operations
- Cultural Competency
- Collaboration and teamwork
- Excellent communication
- De escalation tactics
- Team building
- Confidentiality practices
- Substance Abuse Understanding
- Active listening
- Behavioral disorders
- Verbal and written communication
- Multidisciplinary collaboration
- Teamwork and collaboration
- Behavioral Health Knowledge
- Disability services knowledge
- Professionalism
- Homeless Services Understanding
- Analytical skills
Certification
- Driver's license
- Guard card
Timeline
Shelter Monitor
Bayview Navigation Safe Foundation
01.2025 - Current
Material Handler
Stericycle
05.2024 - 02.2025
Front Desk Receptionist
East Bay Asian Local Development
06.2023 - 06.2024
Evs Housekeeping
Wellstar health system
04.2022 - 03.2023
Evs Housekeeping
John George mental hospital
12.2020 - 09.2022
Front Desk Clerk
The housing community
10.2018 - 01.2019
Medical Assistant
Bryman college
High School -
Thornton High School