Cam Cropper
Toronto,Canada
Summary
Skilled Service Technician with a proven track record at Roy's Copiers, enhancing customer satisfaction through expert repair and maintenance. Exceptional at troubleshooting and preventive maintenance, coupled with a strong focus on customer service. Demonstrates attention to detail and the ability to communicate complex technical information. Trained on both high end and color black and white
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Technician
Roy's Copiers
01.2012 - 03.2019
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Service Technician
Ricoh Canada
01.2007 - 01.2012
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Valid Driver's license
- Work with minimal supervision
- Punctual and reliable
- Troubleshooting skills
- Power tool proficiency
- Repair techniques
- Heavy lifting
Languages
English
Full Professional
Certification
WHIMIS Forklift
Timeline
Service Technician
Roy's Copiers
01.2012 - 03.2019
Service Technician
Ricoh Canada
01.2007 - 01.2012
WHIMIS Forklift
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