Calvin Zibell

• Expanded knowledge and skills through regular continuing education courses, staying up-to-date on industry advancements and guidelines.
• Adhered to established medical protocols and procedures, as well as legal guidelines and health and safety standards.
• Mentored new paramedics and ACP Students throughout their training process, sharing valuable knowledge and experiences from years in the field.

• Utilized evidence-based practices in administering medications, performing procedures and interpreting diagnostic tests for better clinical decision making.
• Coordinated with STARS Air Ambulance for Non-Critical and Critical Pt transfers for both Air and Ground transfers.

• Streamlined communication between healthcare providers and patients, ensuring timely delivery of infusion therapy.
• Served as a knowledgeable resource for patients and families, answering questions and addressing concerns related to treatment plans and procedures.
• Conducted regular audits of infusion supplies inventory, minimizing waste and maintaining adequate stock levels for uninterrupted service delivery.

• Created, Developed and Implemented the very first Reintegration Program, designed to aid members on successfully returning to work, post treatment for mental injuries.
• Selected and trained new team members by relaying information on company procedures and requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Coached team members in techniques necessary to complete job tasks such as CBT and DBT.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Worked different stations to provide optimal coverage and meet production goals.
• Collaborated with other department leads psychology and PT/OT and AHS L&D to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.

Tactical EMS member - April 2011 - July 2018

Team Lead (TL) February 2015 - July 2018

• Provided Edmonton Police Service Tactical Section with medical assistance for high risk calls that may involve weapons or violence.
• Recruitment and testing for new TEMS members
• Equipment and Procedure Development in Collaboration with Medical Director.
• Led training exercises simulating real-world scenarios, preparing personnel for successful deployments in various environments.
• Collaborated with interagency partners, strengthening relationships and fostering cooperation on joint missions.
• Assisted in the development of operational plans, ensuring alignment with strategic objectives.
• Maintained situational awareness during high-risk situations, enabling quick decision-making and effective response actions.

Acting Supervisor of Operations - September 2013 - May 2014

• Instructor for PCP students
• Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
• Boosted student performance by providing individualized support and targeted feedback.
• Initiated new learning methods, eliminating instructional gaps and improving comprehension.

• Always worked ALS ambulance with ACP partner
• Enhanced patient care by efficiently assessing, treating, and monitoring medical emergencies in various settings.
• Ensured a safe work environment by adhering to safety guidelines during medical interventions and vehicle operations.
• Provided high-quality pre-hospital care by maintaining up-to-date knowledge of emergency medical procedures and protocols.

• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Managed client relationships through regular check-ins and updates on project progress.

• Worked as PCP in this dispatch role
• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

• Enhanced patient care by efficiently assessing, treating, and monitoring medical emergencies in various settings.
• Ensured a safe work environment by adhering to safety guidelines during medical interventions and vehicle operations.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.